Plumber Woodvale

On the 10th of April at 8:00am a member of the Jim's Plumbing bookings team received a call from a new customer to Jim's Plumbing after they found our number, along with great reviews online. They were calling as their hot water system was not producing hot water until their booster was on. Looking to book in a few days, the team organised a timeframe for the plumber to attend between 11am and 2pm on the 12th April
At 1:30pm on the 12th of April the plumber arrived at The Crest address in Woodvale in a fully stocked Jim's Plumbing van, ready to begin work, the plumber took a thorough look at the hot water system in its entirety before coming to the conclusion that the hot water system required a replacement. The plumber gave the customer a full quote for the supply and install of a new electric boosted high line 300L solar hot water system to replace the existing one on the roof. The customer advised they would like to think about the quote first before going ahead. The plumber provided a full written quote for the customer then and there and advised we have interest free payment plans available if required.

A new customer contacted the offices at Jim's Plumbing on the 15th of November at 12:30pm advising that they had noticed that their toilet cistern had been leaking continually into the bowl and they were concerned about the water wastage. Our office staff were able to send a plumber to the customer’s home in Woodvale and were able to offer the plumbers arrival within the hour of their call! Once the plumber SV arrived onsite the customer was able to show him where the issue was coming from. The plumber found that there were some parts that needed replacing that had worn and offered a full service or just part replacement. The customer was interested in just having the parts replaced so the plumber happily went ahead with replacing the outlet valve seating rubber and fluid master ball valve. He then ensured that it was all working okay before tidying up his work area. The plumber was also able to discuss options for in future as well as we always look at offering a long-term solution. The customer then opted to pay via EFTPOS and the plumber was able to produce a detailed copy of the invoice for the customer’s records.
The next day one of our friendly Customer Service representatives called the customer to ensure they were happy with the level of service they had received from Jim’s Plumbing. The customer said that they were happy with the level of service and was supplied a business card, sticker and fridge magnet so that she can call us again when needed.

Jims Plumbing had a repeat customer call on the 1st of February wanting to book in a time to have one of our plumbers attend the next day to repair a water leak that was coming from a burst pipe. The customer was calling from The Grove Woodvale WA 6026.
They requested to have the same plumber L.H. attend as he had been out to the property before. The customer requested that the booking be made in the middle of the day as she had to drop the kids off to school and would be out in the morning. We were able to accommodate by offering the customer a timeframe of between 10am and 1pm the next day.
The plumber L.H. arrived only 17 minutes in to the time frame getting onsite at 10:17am on the 2nd of February. The plumber went straight to work and identified where the leak was coming from and began to repair the issue by cutting out and replacing the section of copper pipe that was underground. The plumber used a 16mm Auspex Tee, 16mm Auspex Connector, 15mm Copper tube to repair the burst pipe and the customer also received a certificate of compliance.
The customer made full payment on completion of the job by mobile EFTPOS. All of the Jims Plumbing vans have Mobile Eftpos machines available for our customers to use as not everyone has cash on them. We also do accept Cash, Cheque and Credit Cards including Mastercard, Visa and Amex.
The next day one of our friendly Customer Service representatives called the customer to ensure they were happy with the level of service they had received from Jim’s Plumbing. The customer said that they were happy with the level of service and was supplied a business card, sticker and fridge magnet so that she can call us again when needed.