Plumber Victoria Park

On Wednesday the 5th of October the Jim's 24/7 call centre received a web enquiry at 9.30 am in the morning requesting for a plumber to attend to either repair or replace her toilet cistern, as it had a crack in it and was leaking, and could not be used. Within 5 minutes of receiving the web booking one of our friendly call centre staff contacted the customer back and arranged for one of the local Jim's plumbers in Victoria Park to attend the Merton Street property that same day, by 10.20 am. Basically within the hour. The plumber arrived promptly at the Merton Street address and assessed the damaged toilet. He immediately identified that the entire toilet was not able to be repaired and needed to be fully replaced with a new one, because it was a closed couple suite and the cistern was cracked beyond repair. The plumber provided the customer with an on the spot fixed price quote to have a new cistern/toilet to be supplied and installed that very same day if approved. He advised the customer that the quote provided was valid for 30 days and the customer need only call Jim's in Victoria Park to advise that she wanted to accept the quote, and then the work could be carried out. The customer thanked the plumber for his knowledge and advice for the replacement of her toilet cistern. She then paid for the invoice with the use of the mobile EFTPOS machine that the plumber had available onsite with him. He then printed off a copy of the invoice and quote for the customer to keep.

Jim's Plumbing recently attended a property located on Leonard Street in Victoria Park. The customer called through to our booking centre at 1:19 pm on the 12th of December requesting a plumber to attend the same day as they had noticed the water outlet on their bath had corroded and needed removal and replacement. Our team was fortunately able to offer the customer a three hour time frame of 3 pm and 6 pm for the plumber to attend. Our friendly Jim's plumber in Victoria Park, MH, got to the Leonard Street property at 3:46 pm within the time frame allocated to the customer. Our plumber assessed the work that needed to be done as soon as he was onsite and then replaced the bath outlet with the outlet that the customer supplied. Our plumber issued the customer a Minor Certificate of Compliance for the work that was carried out. The customer was supplied with a printed invoice copy and payment of the invoice was made to the plumber via our mobile EFTPOS machine by the customer on completion of the job. The plumber completed the work required and was off site within half an hour.

At 7:20 pm on 16th January, the call centre for Jim’s Plumbing received a phone call from a customer located in Victoria Park 6100. The customer had a leaking washing machine but wasn’t sure where about on the washing machine the leak was coming from. The customer was in need of a fully qualified plumber. The customer requested a timeframe for the next day after 2:00 pm as it was their day off work. After the call centre team at Jim’s Plumbing spoke with the dispatch team they narrowed a timeframe to 2 pm and 5 pm the next day just as the customer requested. The next day after the plumber finished his previous jobs he arrived on site at 2:15 pm Harvey Street, Victoria Park ready to fix the issue. After just 15 minutes the plumber had the issue fixed and ready for the customer to use again. The customer had many different payment options offered to them by the Jim's Plumbing group as not everyone always wants to pay the same way. The customer decided to pay the plumber using the mobile EFTPOS facility. Jim's Plumbing vehicles are all supplied with the EFTPOS machine meaning customers can pay by card at home.