Plumber Tapping

Jim’s Plumbing Tapping received a phone call on November 7th at 8:08am from a customer that was having issues with their Rinnai Infinity 26 gas hot water unit not producing any hot water. The customer advised they wanted a plumber to attend their Penrose Vista property in Tapping as soon as possible as they had already been without hot water since last night and didn’t want to be without hot water any longer. We could offer the customer for our plumber to arrive within the hour. The customer was thrilled when our plumber was knocking on their front door just 43 minutes after they had made the booking with our bookings team. The plumber removed the cover off the hot water system and the controllers to diagnose the problem. He found that hot water unit and the two controllers needed replacing. The plumber discussed this with the customer and then provided them with a quote for the supply and install of a new Rinnai 26 hot water unit and also two controllers. The plumber left the customer with the quote valid for 30 days and the details for our booking centre so that the customer could book in for the work to be completed.

One of our valued repeat customers contacted our offices at Jim's Plumbing at approximately 6:30pm on the 13th of March as they had noticed there were bubbles coming up from both toilets in the house. The customer explained that it was a potential blocked drain under the outside pavement where they have had issues previously. The customer advised that they wouldn’t be able to be home until several days later so we were able to schedule an arrival time of anytime between 8am and 11am on the 17th March. Once the plumber arrived on site he was able to inspect the drains and found that the sewer drain had been blocked by tree roots. He was able to use his electric machine to clear the tree roots from the drain for the customer and tested it was all okay before he left the site. Once the plumber had left our customer service team were able to get in contact with the customer to check that she was happy with the work. Customer advised the plumber was “Professional and friendly” and gave some great advice on her old imperial toilet that needed replacing – she advised that once she has sourced this she will request the same plumber to attend to do this work for her as well as using us in future.

On the 4th of December at 11:55 a customer called through to our Jim's Plumbing booking centre as the hot water in the bathroom and kitchen was only getting hot sometimes. Our customer requested one of our afterhours plumbers arrive at the next available time frame of between 12-3pm. Our plumber arrived at the Edward Circuit address in Tapping within the allocated time frame and begun assessing the gas boosted solar hot water system straight away. With the hot water system being in perfectly fine working order, the plumber then turned his attention on the bathroom and kitchen taps. He noticed that both sets of taps still had the restrictors in them. Once removed, the bathroom shower taps and kitchen mixer taps had no further issues with water temperature. With both taps now back in place and tested for leaks, the plumber was able to issue the customer with a certificate of compliance as well as a printed invoice. This customer chose to pay via credit card on our mobile EFTPOS facilities. All work was completed and the plumber was offsite in just over 20 minutes. When every job is completed, our customer service manager will call the customer to make sure that they are 100% satisfied with the service provided. This customer said she was “happy with the service.”