Plumber Success

Whenever you have a plumbing problem you can bet it won’t happen during business hours. That’s why here at Jim’s plumbing we operate 24 hours a day, 7 days a week, 365 days a year! So you can always rely on us for help with all of your plumbing needs.
One customer called up on the 9th of April with the plumbing issue of his Bosch gas hot water system not igniting. He wanted to wait for the following day for our qualified plumber to attend his Astroloma Drive property, which our friendly staff were easily able to schedule him for 9.30-12.30pm the 10th of April.
Upon arrival at the Astroloma Drive address, the plumber assessed the Bosch Hot water wizard and quickly identified that it could not be repaired. He, therefore, provided the customer with a fixed price quote for the supply and install of a brand new Bosch gas water wizard system to be supplied and installed that same day if the customer wanted.
The customer was very grateful for the plumber’s knowledge and expertise and would let him know when he was ready to proceed. The quote was valid for 30 days from the date given and the customer paid for the work with the use of the mobile Eftpos machine. The plumber printed off a copy of the invoice and the quote details and gave it to the customer to keep.

On the 3rd of February, Jim's Plumbing received a phone call from a resident in Success who had just purchased a new BBQ and wanted to have it installed to his main gas lines to avoid relying on LPG all the time. Jim's Plumbing organised a suitable timeframe of between 2-5 pm which would give the customer enough time to get the area cleared.

The Jims plumber arrived on Beaumont parkway within the time frame and was greeted at the door. He began the conversion process and before the customer knew it, his new BBQ was hooked up and ready to go. The plumber also provided a certificate to advise the customer passed the gas safety check and had no leaks on his property. The customer was very pleased with the plumber's professional nature as well as arriving only a few hours after the initial call. He paid for the work using the plumber’s mobile EFTPOS machine and the plumber was on his way.
The customer received a call from Jim's plumbing’s customer service team to make sure his satisfaction had been met. The plumber was very happy with the whole process and now has a fridge magnet so he knows who to call next time he needs a plumber.

On the 28th of January a customer telephoned through to our Jim’s Plumbing Success booking team. Given that we are open for business 24 hours a day 7 days a week we had an operator to take her call. The customer requested that the plumber attend first thing the following morning and required a plumber due to a pipe leaking under her kitchen sink.
We were able to give the customer a timeframe of between 8:00am and 8:30am. Our plumber LH arrived at the Susetta Approach home in Success at 8:03am and straight away assessed the leak coming from under the customer’s kitchen sink. The customer’s kitchen mixer tap hoses were damaged and it was there that the leaking was coming from. Our plumber LH replaced the kitchen mixer tap for the customer as that was the best solution. Whilst the plumber was onsite the customer asked the plumber if he could take a look at her outside garden tap.
The plumber replaced the vacuum breaker on the rear garden tap for the customer. Both of the items that were replaced were stocked items meaning that the plumbers were able to install them both during his first attendance. Once the plumber's work was finished he was able to provide the customer with a printed invoice. The customer paid her invoice using her credit card via the plumber’s mobile EFTPOS machine that is kept in his van.