Plumber Mount Lawley

On the 16th of March, our Jim's plumbing booking team received a call from a customer late evening regarding her sewer drains. The customer from Mount Lawley noticed her drains were not quite right, especially the shower drain. The customer advised the matter needed to be looked sooner rather than later but it wasn’t urgent and could wait until the next day. In this case, we worked with the customer to arrange a time the next morning. The scheduled time frame was booked between 8 am and 11 am, our first booking time of the day. That Friday morning, the 17th our fully qualified plumber, MH, arrived just after 9 am. He straight away assessed the affected bathroom and drains to deem what repairs would be required. Upon inspection of the drains, MH advised the customer that the use of drain machinery would be needed to clear the blockage. Our plumber fully rodded the drains. Using a rigid/macro machine and drain camera MH was able to dictate exactly where the blockage was and what was the cause, this enabled him access to clear the drain. The sewer drain had been affected by grease, fat and light tree roots. MH had successfully and efficiently unblocked the affected drains in just over an hour from the time he arrived on site. The Mount Lawley customer was able to pay him directly via mobile EFTPOS facilities.

Late evening on the 22nd of March a customer residing in Mount Lawley Western Australia called Jim's Plumbing for a plumber to assist with fluctuating hot water temperature. The customer stated that on her property she has a Rinnai infinity hot water unit but when the hot and cold water are both on at the same time in the shower the hot water shuts off. The customer requested we send out a plumber the next day later in the afternoon after work. We scheduled with the customer for our fully qualified plumber, LH, to visit between 1 and 4 o’clock on the 23rd. Around 1:30 pm our plumber arrived at the Harold Street site address. He straight away assessed the affected property to deem what repairs would be necessary. Upon inspection, our plumber found the fault was lying in the shower itself. To rectify the fluctuating water temperature LH was required to remove the water restrictor from the showerhead. Our plumber was only on site for a short half an hour, he successfully fixed the fault for the customer. On completion of the work, the customer from Mount Lawley was able to conveniently pay our plumber directly using the mobile EFTPOS machine. In return, she was supplied with an invoice and a water certificate of compliance.

At 3:18 pm on the 3rd of April Jim’s Plumbing received a phone call from a customer who had an outside garden tap that was leaking. Whilst on the phone making the booking she advised the bookings team member that she’d rather that we supply and install a new outside garden tap as oppose to repairing the existing tap. As requested by the customer we were able to have one of our plumbers attend that same afternoon by 4:45 pm. Our plumber LH arrived at the customers Queens Crescent home in Mount Lawley as promised before 4:45 pm and straight away assessed the outside garden tap in the customer’s back yard. As requested by the customer we replaced the garden tap. With the new garden tap, the replacement of the following materials was also needed: Brass Capillary Fittings, Threadseals, Garden Hose Cocks, a Hydroseal Washer and Vacuum Breaker to suit the new garden tap, and some silver solder was also used. The plumber cut off the old tap and the new tap was welded on. A female black plated elbow was also installed so that the tap complied with regulations and tested it. Once completed a printed copy of the invoice was provided to the customer and she paid using her bank card on the plumber’s mobile EFTPOS machine. The work was completed efficiently and the plumber was offsite within just twenty-five minutes.