Plumber Kelmscott

The Jim's plumbing customer service team received a call from a client on the 8th of November who had a home in Kelmscott and needed a plumber’s assistance. They had disconnected their bathtub and now needed it reconnected. We had a plumber in the area who had just finished a job so we could have a plumber onsite within the hour. The client was very happy and would await his arrival.
Just 30 minutes after the initial phone call, the plumber arrived at the HollyBush Way address and was greeted by an overjoyed client. He thanked the plumber for arriving so quickly and guided him to the bathroom that needed the work done. The plumber had to get under the house to reattach the bath tub. While he began his installation, he noticed the original pipework was cracked and leaking.
He replaced the pipework with spare parts in his van and fitted a support to ensure no excess pressure would cause the pipe to damage again. Before the customer knew it the bath was connected up once again and ready for use. The customer paid the plumber on the mobile Eftpos machine each Jim’s plumber carries in their vans and the plumber was off to help his next customer.

At 6:15pm on the 2nd of February a customer called our Jim's Plumbing booking centre as his pipe from the water mains had been damaged. As the customer had turned off the mains to stop the water from continuously leaking from the damaged part, he requested the next available appointment after hours of between 6:30pm – 9:30pm.
Jim's Plumbing Kelmscott sent the work to our local plumber LH, who arrived between the allocated timeframe at 7pm. Upon inspection, LH found that the pipe that was damaged had been run over causing the leak and connected the copper pipe back to the meter using all the materials found in our plumber's van. The plumber used some thread seal, 20MM copper tubing, 20MM brass fitting and solder to complete the job.
Once all work and leak testing was completed, the plumber was able to provide the customer with a printed invoice as well as a certificate of compliance and the customer was able to pay with his credit card using the mobile EFTPOS machine which is located in every one of our Jim's Plumbing vans. When every job is completed, our customer service manager calls our customers to make sure they are 100% happy with the work that was completed in their home. The customer said “all good and didn’t have any problems at all.”

A new customer located in Kelmscott called our bookings team at 8:15pm on the 29th of January advising that there was a leaking pipe in a back room of her home. As it was quite late and she had been able to turn off the mains – she opted to have a plumber attend that next morning whilst she was home and our friendly bookings team were able to offer a timeframe of arrival between 9am-12.
The plumber arrived onsite at 10:48am that next morning and was able to excavate through concrete to find leaking pipe. He was then able to cut out the section of burst copper pipe and replace it for her, and backfilled it once the job was complete. The customer opted to pay using our mobile eftpos facilities and the plumber was onsite for just under an hour and a half.
Our customer service manager was in contact with the customer once the plumber had left site and she advised she was “really pleased with plumber, he was thorough, explained everything he was needing do, overall very good”. She said the plumber even cleaned up after himself. The customer advised will use our service again and will recommend us to family and friends.