Plumber Greenwood

On October the 31st our bookings team here at Jim’s Plumbing received a phone call at 1:33pm from a customer requesting that a plumber attend the following morning between 9am and 12pm due to her gas hot water system making a hissing noise and smelling of gas. We were able to get one of our plumbers to the customer's property between the timeframe in which she had requested. Our plumber CP arrived at the Rodgers Street home in Greenwood within the timeframe that was allocated.
Once our plumber CP arrived he assessed the Aquamax 330 hot water system. In order to repair the hot water system a hot water relief valve needed to be replaced. The plumber then provided the customer with a quoted price to replace the hot water relief valve on the hot water system as well as to replace the hot water system itself. The customer was happy with the quoted price that was given to her to have it repaired and accepted it. The hot water system was repaired during the plumber’s first attendance. Once the part was replaced the plumber tested it to make sure that it was all functioning correctly.
Once the plumber had finished his work he was able to give the customer a printed copy of the invoice, she paid this to the plumber using her credit card with the mobile EFTPOS machine that the plumber had in his van. The work was completed and the plumber was offsite within just fifty minutes.

On the 21st of March at 2.20pm we received a web booking from a customer who needed Jim’s Plumbing’s help with the detection and repair of a gas leak in the home. Within minutes of our call centre team receiving the email the customer was contacted back to arrange for a suitable date and time for the plumber to attend to their home on Warwick road in Greenwood to fix the plumbing problem. By the end of the call, the call centre operator had booked in our plumber LH to attend the following day on the 22nd of March between 11-2pm, as per the customer’s request.
The plumber arrived onsite at the Warwick road address and tested the gas service and found a small drop over a 5 minute period. He was then able to locate where the leak was coming from and it was coming from the gas hot water unit. Plumber LH proceeded to repair the hot water unit part that was affected and retested it for any further leaks, and none were found. On completion the property had passed the gas safety check.
The customer was able to pay via our many optional payment options that allowed him to pay part of the invoice with cash and the rest by using the mobile Eftpos machine. He was then printed off with a copy of the invoice for the work completed and thanked the plumber for his time.

On the 2nd of February at 5:00am a customer telephoned through to our Jim’s Plumbing booking team as her external Rheem gas hot water system had water pouring out from the relief valve. We were able to offer the customer a timeframe of between 8:00am and 8:30am that same morning.
The customer was happy with the time frame but did leave instructions on how to access the hot water system in case she was not on site when the plumber arrived. Our plumber LH arrived at the Menai Retreat address in Greenwood at 8:01am that morning and assessed the hot water system. Our plumber was able to provide the customer with a quote to replace her existing Rheem 90 litre hot water system with another Rheem 90 litre hot water system as the existing system was not repairable. The customer was happy with the quoted price given to her and knew that the system needed replacing so was happy to go ahead and have the system replaced. Our plumber was able to source the hot water system and installed it that same day. On completion of the work, the plumber was able to provide the customer with a printed copy of the invoice that she paid to the plumber using her bank card via the plumber’s mobile EFTPOS machine.
Once the plumber had left the customer’s home our customer service manager phoned the customer to ensure that she was happy with our plumber LH’s attendance that day. The customer advised that she was “happy with the plumber’s attendance and that he was great”.