Plumber Ferndale

Jim's Plumbing recently attended a job for a local customer located in Ferndale Western Australia who needed a plumber for a blocked sewer drain. Our booking centre received the call at 5:00pm from the customer the 6th of June. We were able to provide them with a time frame on the 9th of June between 1 pm and 4 pm.
Our local plumber Max arrived at the Ferndale address at 4:39 pm. The fully qualified plumber Max arrived in a van that is stocked with standard parts and materials so that the work could be started immediately. All of our plumbers first complete a job safety analysis to make sure it is safe to do the work. The plumber is then able to begin to investigate the cause of the damage. The blockage was located on the toilet branch, the plumber assessed the drain from the toilet inspection opening. The plumber was required to rodded the drain fully reaching all areas front and rear, rodded all gully traps, all inspection points cleared and rodded the drains. He also used a hydro jet machine for the downstream of the toilet and had to dig up io, the cause was due to the tree roots.
Jim's Plumbing upon completion of the work and left the site at 5:12pm. The customer chose to pay using our convenient mobile EFTPOS provided by the plumber on site. The customer was unhappy with the charge and had made a complaint stating she believed the price was too expensive. Ds explained the prices and what the customer was charged and the customer agreed and was satisfied with the final outcome.

On the 30th of March, at 3:15pm the Jim's Plumbing bookings team received a call from a customer looking to book a week in advance. Jim's Plumbing is known for having a plumber attend the same day, but we can, of course, take advanced bookings too. The new customer advised they were looking for a plumber to monitor the plumbing for approximately two hours, inspect for leaks, repair if required then monitor again and inspect. After speaking with the customer regarding their personal availability, we organised for a plumber to attend between 9am and 12pm on the 6th of April.
LH arrived at the Bergall Court address in Ferndale at 11:15am on the scheduled date ready to begin work. As requested we monitored the plumbing for two hours, to begin with. The plumber found that the relief valves on their hot water system were both running nonstop and that the water was running into the garden area. The plumber replaced both relief valves, which stopped the customer’s water meter from ticking over constantly. The plumber also checked the toilet cistern, the taps inside and out to ensure they were not leaking.
Upon completion, we found the leak was caused by the relief valves only.

At 10:02am on December 12th Jim’s plumbing Ferndale’s booking centre took a phone call from a customer with a property located on Mcclelland Street in Ferndale. The customer was calling through to our team as they needed a plumber to help with an issue with their toilet not flushing and the cistern not filling up.
The customer advised that the toilet may potentially need replacing. As it was the customer’s day off and it was the only toilet in the house the customer asked for a plumber to attend as soon as possible. Fortunately, we had a plumber in the area and were able to organise for him to attend within the three-hour time frame on 1 and 4pm. When our local Jim’s plumber LH arrived at the Ferndale property he assessed the toilet and advised the customer that the toilet cistern would need replacing and he recommended the toilet seat also be replaced as it was broken.
He provided the customer with a fixed price quote to do this work which the customer accepted and the plumber started the job straight away. The plumber replaced the toilet cistern and seat with spare parts he was carrying with him in his well-stocked van so he didn’t need to inconvenience the customer by having them go and source the parts elsewhere while the customer was waiting. The customer was contacted by our customer service manager and provided the feedback that they were happy with the service they received.