Plumber East Perth

On Tuesday the 24th of January a customer phoned through to our booking staff at Jim’s Plumbing at 8 am as he had noticed that his lawn around his water meter was damp and he could see that there was water leaking from a pipe that connected to the water meter. The customer asked our booking operator here at Jim’s Plumbing if we could have a plumber attend as soon as possible, as we had a plumber who was finishing up on a job not too far from the customer’s Bennett Street address in East Perth, we were able to offer him a within the hour time frame. The customer was extremely appreciative of this as it was a lovely 34 degrees outside and he was heading out that afternoon. Our plumber arrived onsite well within the hour and straight away assessed the water pipe. After assessing the leaking pipe it was apparent that it had in fact burst. The plumber was able to dig up and weld in a new section of copper pipe for the customer providing him with a long term solution. Upon the completion of the work, the plumber provided the customer with a printed copy of the invoice in which he paid using his credit card via the plumber’s mobile EFTPOS machine. Our customer service manager phoned the customer once the work had been completed ensuring that he was satisfied and happy with the plumber's attendance that morning. The customer said he was “very happy with the work that the plumber had done”.

A customer of Jims Plumbing East Perth who lives in an apartment block on Hay Street, East Perth, called through needing a plumber. The customer said they were having trouble finding a plumber who was able to clear their blocked kitchen drain as they live several levels up in the apartment block. The customer had been told by other plumbers that they would not be able to get their equipment up the storeys. The plumber was booked between the hours of 8 am and 11 am the following day, upon customer’s request. The plumber attended and inspected the blocked kitchen drain. The plumber plunged the kitchen sink with hot water, which cleared the drain so no heavy drain cleaning machines were needed. The plumber tested the drain and it was draining well. After the plumber had cleared the blocked drain he noticed the trap was leaking and therefore fitted new trap washers. This stopped the trap from leaking. The plumber completed the necessary work onsite and left. Our customer service manager gave the customer a call to see if they were happy with the plumber and his work. The customer said they were happy with the plumber and the work completed.

On Wednesday the 1st of March a customer called through to our Jims Plumbing booking centre at 7:27 pm as he had a tenanted property in East Perth that had 2 toilet bowls that had been continually running water.
The customer requested a time frame of between 4:30 – 7:30 pm early the next week on the 7th of March. Our plumber arrived at the Haig Park Circle address in East Perth on the arranged day within the allocated time frame. Using the parts in our fully stocked van, our plumber was able to replace the parts required without having to source any materials and install them straight away. The plumber replaced 2 flexi hoses, 2 outlet valve rubber seating and 2 quiet flow cistern inlet valve. All the parts used were able to repair both toilets. Once all work was completed, the plumber was able to provide the customer with a printed invoice along with a certificate of compliance that shows all work done in the home was completed by a licensed and qualified tradesperson. This customer chose to pay via his credit card on the mobile EFTPOS machine located in the plumber's van. All work was completed and the plumber was off site in these than 45 minutes.