Plumber Como

On the 27th of January at 11.28 am a repeat customer for the Jim's plumbing team called our friendly call centre staff for the issue of a cracked pipe in the main water supply line. We were able to organise for one of our qualified plumbers to attend between 12-3 pm that day, and plumber arrived promptly at the South terrace address in Como at 12.08 pm. Upon arrival, plumber located the burst pipe in the front garden area, however luckily for the customer their neighbour had been able to repair the cracked water pipe prior to our arrival. Therefore, plumber checked the repair for safety and issued the customer with a certificate of compliance for water and was off site within a few minutes of his arrival. The customer was able to easily pay for the small cost via mobile EFTPOS on our plumber’s mobile EFTPOS machine that all of our plumbers carry with them in their work vans. He was then issued with a printed invoice of the plumber’s attendance and the customer was very appreciated for our prompt attendance and safety check of the neighbours work done.
As the customer was a repeat customer, he told the Jims plumber that he would definitely continue to use our services again should he need us for any other plumbing issues in the future.

On the second of February, we received a call to our booking centre here at Jims Plumbing Como. The customer advised their washing machine was not working properly. The customer said they know we do not work on appliances but believe it was not a fault with the washing machine itself. Instead, it may have been an issue with the connection to the washing machine. The customer requested we have a plumber out later in the afternoon if we had availability to do so. Our call centre staff called through to dispatch to organise for a plumber to attend their residence in Como. The plumber was booked between the hours of 2 pm and 5 pm. The plumber arrived onsite to inspect the issue. He disconnected the washing machine hoses and reconnected them to the correct hot and cold water lines. The plumber also issued this customer with a minor certificate of compliance to cover them legally. This certificate can only be given by a well – qualified and registered plumbers. He completed this work within half an hour of being onsite. The plumber then packed up his tools and left. At which point we had our customer service manager give them a call to see if they were happy with the work completed and the plumber himself.

On the 14th of February at 9:55 am a customer telephoned through to our Jim’s Plumbing Como booking team in need of a plumber due to a blocked drain in the yard of her property. We were able to offer the customer a timeframe of between 10 am and 1 pm as requested by her due to other commitments late that afternoon. Our plumber arrived at the customer’s home well within the allocated timeframe and began assessing the blocked drain. The plumber rodded the drain from the main drain to the inspection shaft and then from the inspection shaft to the main sewer. All drains appeared to be blocked and the blockage was located beyond the shaft to the main sewer. Our plumber was able to clear the drain using his trailer mounted hydro jet drain machine. Once the plumber had cleared the drain from the blockage it was then paper tested. On completion of the work, the plumber was able to provide the customer with a printed copy of his invoice that the customer paid using his bank card taking advantage of the fact that all of our plumbers have mobile EFTPOS machines in their vehicles.