Plumber Bentley

The Jim's Plumbing team received a call on the 23rd of November at about 12:15 pm. The customer was located in Bentley, Western Australia. This area and surrounding is one that Jim's Plumbing attend to frequently for a range of different plumbing jobs. The customer advised our booking centre team member that they had a leak from the base of their shower. After speaking to the customer regarding their availability, we organised for one of our fully qualified plumber and gas fitter to attend between 8 am and 11 am on the 25th November. The 25th of November rolled around quickly and our plumber MH arrived onsite to the Albany Highway home just before 9:30 am. After some inspection, we got to work, talking our customer through the job the whole way. The plumber identified a leak coming from the breach in the shower. Therefore we cut out the tiles and welded a new section. This job required a bunch of different small parts to complete, which our plumber had on hand in our well stocked vans. The whole job took less than an hour to complete, and we were on our way to the next job. Later that day our customer service team gave the customer a call to make sure they were happy with the overall service. The customer advised they were happy with the service from the plumber MH and that he did a very good job.

A business located in Bentley, WA, called our Jim's Plumbing booking team on March 21st. The business needed assistance with the site toilets. At the time of the call the business had closed for the day so we organised a plumber’s attendance for the following day. The scheduled time frame was booked between 12 pm and 3 pm, on the 22nd. Our assigned plumber, LH, arrived at the site address around 1:30 pm that afternoon. He assessed the affected bathrooms to deem the necessary repairs. The customer had stated that the female toilet had water constantly running inside the bowl and the male’s urinal keeps flowing water even when not in use. Our plumber promptly deemed what would be required to rectify these faults and began work right away. Using an outlet valve washer and float valve on the women’s toilet and replacing the water wafer urinal washer and servicing the urinal float valve on the men’s toilet both the bathrooms were successfully repaired. On completion of the work, the business was able to pay our plumber directly using the mobile EFTPOS facilities. In return, he supplied them with a tax invoice and a certificate of compliance.

Jim's Plumbing received a call on the 2nd of February as a customer had discovered his bathroom taps had begun leaking quite heavily. The customer had plans that afternoon so, with some rearranging, we were able to get a plumber for the very next appointment. Our plumber arrived on Chapman Road under an hour from the customer's call. Due to the age of the home, the taps and their fittings were in poor condition. The Jim's plumber and the client went to his van to look at some of the models he could replace them with. The customer found a set he really liked and the plumber got to work. Replacing the taps, hoses and brass fittings, the plumber soon had the taps working like new again. The customer was very happy with the swift and professional service and paid for the work via mobile EFTPOS in the plumber's van. To ensure everything is compliant and within the rules and regulations, the customer received a certificate of compliance to show the work completed is legal. The customer also received a call from our customer service centre to ensure the customer’s satisfaction was met. He was very happy and will now use Jim's for all his future plumbing needs.