Plumber Baldivis

A customer called through on the 16th of January to their local Jim’s Plumbing team in Baldivis to organise for a plumber to attend that same day. The customer recently bought a new fridge and called to arrange a plumber to come out and plumb it in for them. The booking staff called dispatch team who organises and sends out the jobs to the plumbers. The dispatch team arranged the job so we could get a plumber out within the hour for this customer. The plumber arrived at the residence on Waring Heights to plumb this fridge in. The plumber connected the new fridge to the existing water line in the new house. To complete this work he used the following equipment; 15mm brass fitting and thread seal. Both of these parts are found in the van as they are a stocked item. This meant the plumber was able to complete the work there onsite rather than needing to leave to source the parts. The plumber was then able to provide the customer with a Minor Certificate of Compliance as he is a qualified plumber. This certificate is a legal necessity for this type of work and can only be provided by qualified plumbers.

At 5.25pm on 3rd December Jim's Plumbing Baldivis received a web enquiry from a customer on Burlington Drive in Baldivis – they were experiencing blocked drains outside the kitchen. The customer had accessed jimsplumbing.net.au and filled out the online form, and within three minutes of placing the web enquiry, one of our friendly phone operators called the customer back to arrange a time. They elected for our plumber to attend between 9 am and 12 noon on the very next day. After a slightly busy morning, the plumber arrived at their doorstep on time at 9.52 am and quickly set out to clear the drain and find the cause of the blockage. He rodded the main drain fully, including all gully traps, visible inspection points and internal drains. In particular, he ran the hydro jet equipment from the org to the I.S. He found the blockage to be the kitchen drain and that the cause was grease and fats that had accumulated. Upon completion of the work, the customer made payment using their debit card on the plumbers mobile EFTPOS machine, which also accepts Visa, Mastercard and AMEX. Before leaving the plumber also printed from the touch screen in his van a printed receipt outlining the work he had completed.

On the 1st of November a customer called through to our Jims Plumbing booking centre as the pilot light in his hot water service had gone out. The customer requested a timeframe of between 5:30 – 8:30 pm that evening. Our after hours plumber arrived at the Mirage Street address in Baldivis within the allocated timeframe and began work on the Rheem hot water system. The plumber found that the thermocouple and hot water ignitor had become faulty and would have to be replaced. As these parts are one of our many standard stocked items, the plumber did not have to spend extra time sourcing the parts required from one of our suppliers and was able to install these new parts as quickly as possible. Once installed and fully working again, the plumber was able to provide the customer with a printed invoice and the customer chose to pay via his credit card on the mobile EFTPOS machine located in the plumber’s van.