Plumber Applecross

On the 21st of November at 4:30pm a customer called through to our Jims Plumbing booking centre as he required a copper pipe to be reconnected. The customer requested a timeframe of between 5-8pm that evening.

Our after-hours plumber CP arrived at the Matheson Road address in Applecross with the allocated timeframe and began work on the copper piping. The plumber used 10M of 20mm copper pipe from the meter to the existing copper connection. Once the new copper piping was completely installed, the plumber opened and tested the connection for any leaks.

With no leaks found the plumber was able to provide the customer with a certificate of compliance for the work that was completed as well as a printed invoice. The customer chose to pay via credit card using the mobile EFTPOS facilities located in every one of our Jim's Plumbing vans. All work was completed and the plumber was offsite in less than 45 minutes.

The bookings team at Jim's Plumbing received a call at 9:50am on the 23rd of January from a new customer that advised they had damaged their outside water pipe and their mixer tap was also leaking.

The customer was at work that day so requested we attend the next morning as they had turned off their water mains. We were able to offer an arrival timeframe that next day off anytime between 8am-11am which they were happy with. The plumber arrived at 8:01am the next day and was able to install the new mixer tap in the kitchen that they supplied themselves and the plumber was able to replace the damaged section of copper pipe that had been hit with an axe while gardening the day prior. The plumber was on site for just over an hour completing both jobs and was then able to print off an invoice in his van and the customer was able to pay via EFTPOS to make things easy. The customer service manager was then able to contact the customer on completion to ensure they were happy with the work and plumber – as this is part of our service. Customer advised she was very happy and would use us in future.