Plumber Werribee

Very early Friday morning on the 14th of October at 6.47 am, a new customer had been looking for a local plumber online and found Jim’s plumbing in Werribee to call through to. The friendly 24/7 call centre staff were more than happy to help to schedule a time for a plumber to attend for the customer’s toilet flush button being broken. Luckily for them, the call centre operator was able to arrange for a plumber to be there first thing between 8-8.30am that very same morning of the customer’s call.
The plumber arrived onsite ahead of schedule at the Purchas Street address and inspected the broken toilet situation. He quickly identified and advised the customer that he could remove the existing and dispose of the toilet and install a new closed coupled toilet suite that same day. The customer accepted the quote and the plumber proceeded to complete the work as indicated on the quote given.
The customer happily paid for the work completed with the use of the handy mobile Eftpos machine that the plumber had available in his work van, and is one of the many payment options that is provided for our customer’s. The customer was provided an invoice for the work completed also.

On Monday 15th May Jims Plumbing Werribee received a web enquiry from a customer in the local area. Web enquiries allows customer to place through an enquiry on the Jims Plumbing web site and once it is received the friendly call centre staff member gives the customer a call back. This customer explained to the call centre staff member they were located on Focal Road and needed a plumber to install a gas bayonet fitting to an existing natural gas pipeline for a barbeque installation. The customer said they are getting the BBQ delivered on Thursday 1st June and would like a plumber to attend on Friday 2nd June to finish the work.
The Dispatch team at Jims Plumbing book in timeframes for customers that work around their time schedule. The dispatch team was able to provide this customer with a timeframe of between 8 am – 11 am. The customer was happy with this and went ahead with the booking for a few weeks in advance.
A few weeks later on Friday 2nd June the plumber arrived on site at the Focal Road property. The plumber arrived bright and early at 8:00 am sharp. The plumber first did a safety check on site to make sure everything was safe for himself to do the work and also for the customers who were on site as the work was being carried out. Once everything was deemed safe the plumber then went on to located the BBQ which was located in the back garden. The plumber then ran a short 15mm copper gas line from the existing gaspex line connecting the bayonet fitting on the end for the BBQ set up. Once the work was completed the plumber then run a gas safety check to make sure everything was up to standard, once the gas safety check had been passed the plumber was able to move onto his next job of the day.

Blocked drains are one of the more common issues that the plumbers here at Jims Plumbing Werribee have to deal with. On Tuesday 21st March Jims Plumbing Werribee received a telephone call from a customer in the local area. The customer was located on Derrimut Road.
The customer explained to the call centre staff they had a blocked stormwater drain and requested a hydro jet for this job. The customer called at 5:30 pm and requested someone to come out either the same day or the next morning. The call centre staff member was able to provide the customer with same day service and gave them a timeframe of between 5:30 pm – 8:30 pm. The customer was pleased with the same day service as we were able to attend so quick and confirmed the booking. At 6:40 pm the plumber GN arrived on site ready to help the customer with the blocked drain.
The plumber first checked that the site was safe to continue. Once the site was deemed safe the plumber then began work. Once the plumber inspected the blocked drain they noticed it was not a blocked drain and was in fact a blocked gutter. The gutter was blocked due to the big tree located in the back yard that was dropping leaves, sticks and other materials that were blocking the drain. Once the plumber had finished up the work he then moved onto his next job for the night in a nearby suburb.