Plumber Surrey Hills

On the 5th of December one of our repeat customers placed an online web enquiry to receive a phone call from one of our friendly booking team as his hot water system seemed to have a leaking outlet. The customer requested a timeframe of between 10am – 1pm that morning. Our local Jim’s plumber of Surrey Hills, SZ, arrived at the Newton Street address within the allocated timeframe at 10:30am and started work on the Aquamax hot water system straight away. Upon a thorough investigation, the plumber found that the internal mixing valve spindle was faulty and needed to be replaced. As this part is not a very common part to become faulty, we may not stock it as often as we’d like, however when this happens, our plumber is able to quickly source the part form one of our trusted suppliers and install the required part quickly and efficiently. Once sourced, the part was installed with minimal fuss and the plumber was able to test for any more leaks. With no more leaks found, the plumber was able to provide the customer with a printed invoice. The customer was able to pay with his Amex card using the plumber’s mobile EFTPOS machine. Amex and Diners are accepted and do not incur any national surcharges. The plumber was able to assess the hot water system, source the part required then install and test the parts once installed and be off site in less than 45 minutes.
Once the work has been completed and the plumber has moved off site, our customer service manager provides a follow up call with each customer to make sure that they are completely happy with the services provided. This customer said he “was happy with SZ.”

On the 10th of April, Jim’s Plumbing attended a property in a Victorian suburb known as Surrey Hills. We received the customer's call mid-afternoon in regards to a possible water leak. Our team arranged with the customer during the booking call for one of our fully qualified plumbers to attend later that afternoon between 3pm and 6pm.
It was almost 4 o’clock when our plumber arrived at the Canterbury Road site address. He attended equipped with all standard parts and materials stocked in his van to ensure he was able to complete the work as efficiently as possible.
Upon arrival our plumber began accessing the bathroom and the affected area in order to locate the possible leak.
After inspecting the area our plumber found no present leak. The bathroom, tapware and all surrounding pipe work was all assessed.
The customer was pleased there was no leak and conveniently paid our plumber via mobile EFTPOS facilities for his efficient time on site.

Jim’s Plumbing Surrey hills was contacted by a customer who had come across our company and the fantastic reviews our past customers had left during a google search. The customer’s call came through to one of our customer booking staff members at 8:30 am on the 10th of October. The customer advised the team member they spoke with that they were hoping to get a plumber to attend their local property sometime the same day as they had noticed a leak coming from the wall behind the handheld shower head and were worried it would become worse. We had an available booking time between 10 am and 1 pm that we were able to book in for the customer.
At 11:22 am the plumber was knocking at the customer’s door eager to get the problem resolved for the customer as efficiently as possible. The hand held shower head was assessed and found to be beyond repair. The customer advised the plumber that they thought this may have been the case and they had purchased another shower head just in case. Our plumber replaced the shower head with the one the customer supplied. He was finished up and ready to head to his next job within half an hour.