Plumber Preston

When a customer of Preston in Victoria contacted the team at Jim’s Plumbing on the 1st of July at 2:06 pm, our booking agent knew that we could assist. The customer advised us that they had a blocked toilet and that their laundry drains were also blocked, so they were hoping to get a professional out the following day. Our booking agent, Tiffany, checked the availability of the local plumber for the following day and was able to advise the customer that we could have him there between the hours of 8 am and 11 am the next day as per their request. The customer was very happy with the time frame and secured their booking by paying a deposit of the attendance fee over the phone.
Our fully qualified and licensed plumber, Simon, arrived at the customer’s Park Avenue property at 9:44 am on the 2nd of July, in his neat and tidy uniform and with his van which is always stocked with a large range of spare parts and fittings and the latest tools and technology in the gas and plumbing industry. Simon got straight to work and used his hydro jet machine to rod the main drain, front and rear, rod all gully traps, all visible inspection points and made sure to clear all internal drains. He performed a paper test once the drains were cleared which came back with a positive result confirming that the drains were clear of all blockages.
The customer chose to pay with cash on completion and once Simon had provided a receipt for the payment and an invoice for the work done, he left the customer’s property at 10:17 am and made his way to assist his next client

Our booking agent, Carly, here at Jim’s Plumbing, received a call on the 2nd of June at 12:03 pm from a Preston customer in Victoria. The customer advised Carly that they had just bought a new dishwasher and were needing help installing it as they didn’t know what they were doing. Luckily, they called the right place. After speaking with the customer in regards to their availability, Carly was able to advise them that we could have a licensed professional out to their property on the same day between the hours of 3 pm and 6 pm. The customer was surprised and relieved that our professional could get there so soon.
At 3:24 pm, the customer watched as our fully qualified and licensed plumber, Gary, arrived at the customer’s Young Street address in a bright green and chrome van. As Gary jumped out of his van, the customer noticed that his uniform was neat and tidy and knew that he was the professional they were waiting for. The customer showed Gary to the dishwasher and the area in which they were wanting it installed. Gary performed a job safety analysis which deemed the job safe to proceed and got straight to work. The customer noticed that when Gary went out to his van to retrieve a few parts and materials, that the van was stocked full of spare parts and fittings. Gary cut in the water supply and installed new valves. The customer decided to pay via Gary’s mobile EFTPOS machine which is always on board with him and is there for customer convenience. By 4:09 pm Gary was on the road to assist his next customer with their plumbing issue

A customer living on Plenty Road, Preston, called through on the 31st of January with a blocked and overflowing toilet. He called just after quarter past ten in the morning and requested a plumber to attend between 12 pm and 3 pm. Our plumber G.N. arrived on site ready to clear the blockage with a rigid and camera in the van.
He had the blockage cleared within the hour for the customer. G.A. shut the water down, to begin with, removed the cistern and pan. He then removed the blockage and installed the toilet suite again. He made sure all was okay by testing for leaks or blockage – all came up clear. The customer paid for the job in full with a credit card. A member of our customer service team gave the customer a call to see how G.A. performed while on site.
The customer could not speak highly enough of G.A. Saying he was awesome and that the problem was completely fixed and how happy he was about it. He then followed on to say that he would use our services again and is going to write a glowing review and recommend us to family and friends.