Plumber Point Cook

Jim's Plumbing received a call from a customer in Point Cook, Victoria on the evening of May 31st at 9:29 pm. This customer was having issues with their hot water system and it was not producing any hot water. The booking centre staff were able to make a time for a plumber to come out first thing the next morning between 8:00 am and 8:30 am.
A fully qualified local plumber was able to arrive at the Stonyfell Road address first thing in the morning within the allocated timeframe. When the plumber arrived on site, a safety analysis was undertaken to make sure the job was safe to work on. The plumber was then able to assess the situation and he decided that the Vulcan 170 litre hot water system needed to be replaced with a new one because the drum was leaking on to the burner. The plumber provided a quote for the customer, who accepted the quote. A new Vulcan 170LT hot water system was installed in place of the old one.
The old hot water system was replaced with a new system and the plumber left the site within 3 hours. The customer was given convenient payment options for this job and could use cash, cheque or credit, with the use of convenient mobile EFTPOS facilities available.

Jim’s Plumbing recently received a call from a customer that was experiencing issues with their Chromogen G20 solar gas boosted hot water unit not producing any hot water. The customer called through to our booking centre team at 9:35 am on January 18th when speaking to our team the customer advised they would like a plumber to attend as soon as possible as not having any hot water was causing quite the inconvenience for them. Our booking team organised for the plumber to attend the Maldive Grove, Point Cook property within the hour by 10:30 am.
Our local Jim’s plumbing Point Cook plumber LA arrived onsite at 10:07 am just 32 minutes after the customer contacting us. Once on site our plumber tested the hot water unit and found it to be working while he arrived. The plumber cleaned the water filters and tested the gas pressure to ensure the unit was running correctly and to ensure the filters weren’t slightly blocked causing the hot water unit to stop working again. The plumber completed the work and was off all within half an hour.
As with all of our completed jobs our customer service manager gave the customer a follow phone call to ensure the issue was resolved and that they were happy with the service received. the customer advised they were happy and they would use our services again in the future if they required a plumber.

A customer of Jim's Plumbing Point Cook called through on the 9th of November as they required a plumber. The customer needed a plumber to attend their tenanted property. The customer said their tenant advised they had no water and think it is from the corroded pipe on the side of the water system.
The customer requested the plumber attend the following day between the hours of 8 am and 11 am. The customer also mentioned that it would be best to give her a call when the plumber was going to arrive so she was able to meet the plumber on site. The booking centre staff member organised a courtesy call that was given 30 minutes prior to arrival. The plumber arrived onsite and found the steel socket leaking on the outlet of the tank. The plumber spoke with technical support at Chromagen who advised him to replace the socket.
The plumber replaced the socket and it was still continuing to leak. The technical support at Chromagen then advised the plumber to bypass tank so the customer would have hot water. The technical support at Chromagen advised the plumber that it was still under replacement warranty. The plumber advised the customer of this and said that the photos and description of the issues of the hot water system to be sent to Chromagen. Chromagen from there would organise the warranty and so forth.