Plumber Ormond

We received a call into our booking centre at 7:41 pm on the 10th of June from a customer located in Ormond. The customer was surprised that there were still booking consultants available to speak to as they thought it would have gone to an after-hours answering service or to a plumber directly. The reason for the customer’s call was a leaking mixer tap in their shower. They preferred the plumber to come the next day as it was getting late for someone to come that day to fix it. The plumber arrived between the specified time frame the customer was given which was 9 am and 12 pm on the 11th of June. The plumber’s exact time of arrival was 9:29 am. The customer was delighted they wouldn’t have to sit around all day waiting for a plumber to arrive, and they were also happy that the plumber was ready to get to work at fixing their mixer tap as soon as he arrived onsite. This was possible because the plumber’s van was fully stocked with a large array of parts and tools the plumber needs for most of the jobs he is sent out to do each day. When the plumber arrived onsite he did a site inspections for safety and to see what is required for the job. The plumber was able to give the customer a fixed price, so they knew exactly what the cost of the job was going to be.
The customer chose to pay the plumber using credit card, as all our plumbers carry on board with them a mobile EFTPOS machine so our customers can pay easily with a credit or savings account.

On the 11th of March a customer from Ormond, Victoria, called our team at Jim's Plumbing for assistance with a burst garden pipe. The customer was available that day so we arranged for a plumber to attend as soon as we could. The arranged time frame for our plumber’s attendance was booked between 2 pm and 5 pm that afternoon. Just minutes after 2 pm our fully qualified plumber, DC, arrived on site to the Grange Road property. The affected drain and area was assessed right away. Our plumber soon deemed it necessary to replace the garden tap in the front yard. Our plumber was able to complete the repairs straight away as all spare parts and materials were stocked in his van. Using the new garden tap, some thread seal and a brass fitting, the fault was soon rectified. Our plumber had successfully completed the work for the customer in less than half an hour. The job was able to be paid for directly to the plumber using mobile EFTPOS facilities. After the job was finished the client spoke to our customer team during a follow up call and happily stated he was pleased with the work and our plumber.

On the 20th of August at 3:26 pm, a customer of Ormond in Victoria, contacted the team at Jim’s Plumbing as they were needing professional assistance. Our booking agent, Ann, was advised by the customer that they were wanting their cistern replaced due to the automatic flusher on the urinal had died. Ann checked when the customer would be available and they advised they would be available for a plumber the following day. Ann then checked with our dispatch team on the availability of the local plumber and was able to advise the customer that they could attend between the hours of 10 am and 1 pm the following day, as per the customer’s request. The customer agreed with the timeframe and secured the booking by paying a deposit of the attendance fee and the GST over the phone. Our fully qualified and licensed plumber, Damien, arrived on site at the customer’s North Road address at 11:30 am in his neat and tidy uniform and with his shiny new van which always has a large range of spare parts and fittings. He also carries the latest tools and technology in the gas and plumbing industry so he can work as efficiently as possible. He performed a job safety analysis which deemed the job safe to proceed with and got to work on supplying, installing and testing the new dual flush cistern to the urinal in the bathroom. The customer paid via Damien’s onboard mobile EFTPOS machine and Damien left the property at 1:28 pm and made his way to his next customer.