Plumber Moonee Ponds

A customer from Salisbury Street, Moonee Ponds called through on 20th February requiring a plumber. They said the hot water system was not lighting and believed the thermocouple was possibly broken. The customer requested a plumber to attend between the hours of 2pm and 5pm . He asked if the plumber could give him a call when he was on his way. We offered a courtesy call 30 minutes prior to arrival.
The plumber arrived on site and inspected the hot water system. He agreed with the customer that the thermocouple needed to be replaced. After replacing the thermocouple the plumber advised the customer that if further problem occurs then the unitrol gas valve would have to be replaced. The plumber left the customer with a quote to supply and install the unitrol gas valve, in case further problems occur.

A customer from Bowen Street, Moonee Ponds called through on the 22nd of March as they needed a plumber to check a possible blocked sewerage drain. The customer advised that a gurgling noise was coming from the drains in the kitchen. The customer’s partner checked the drain outside and found it was not draining properly. The customer requested a plumber attend between the hours of 4:30pm and 7:30pm.
The plumber arrived on site and inspected the blockage. He put the hydro pressure jet down the drain from the side of the house to the boundary trap. The junction at the boundary trap appeared to be broken and needed to be replaced. The plumber gave the customer a quote to permanently fix the problem. The quote included; materials, labour, excavator, removal and put back the front and side fence.

On the 3rd of October a member of the Jim’s Plumbing bookings team received a call at 10:15am on a busy morning. This customer advised us that they had low water pressure in their shower, and also advised that when other taps in the house are turned on that the shower produced boiling hot water. They asked that the local Moonee Ponds plumber attend after they finished work for the day, so we organised a timeframe of between 3pm and 6pm.
The plumber arrived promptly in the timeframe 3pm on the dot on the same day as the booking call to Scott Street in Moonee Ponds, in a fully stocked Jim’s Plumbing marked van. After a discussion with the customer, and the plumber's quick but through investigation we found the solution would be to replace the shower head, which the customer was happy with going ahead on. Our vans hold parts to complete 9/10 jobs that we attend day-to-day straight away, including the all direction shower rose and arm that we supplied and installed for this customer. The job took less than 30 minutes to complete. After the work is completed, the customer has the option of cash, cheque, credit card, or mobile EFTPOS for payment on completion.