Plumber Malvern East

On the morning of June 26, a customer called the Jim's Plumbing 24/7 call centre and spoke with one of the friendly staff. The customer was having issues with their hot water system and it was leaking. The customer was wanting a plumber to attend their address that afternoon if possible as it was leaking water all over the floor. The understanding call centre staff were able to organise a plumber that afternoon for the customer to get their hot water system looked at.
The plumber arrived at the Burke Road address only a few hours later in his fully stocked work van ready to have a look at the leak. The customer was delighted that the plumber had arrived so soon and took him to the hot water system. The plumber was able to identify the problem with the hot water system and was able to fix it with parts he had in his work van without having to leave the customer’s house to retrieve parts. The plumber fixed the leak in the hot water system by replacing the compression nut on the hot water line.
The plumber then packed up his workspace and was able to offer the customer different options to pay which were cash, cheque or credit card. The customer paid with a cheque and received an invoice on completion of the job and also received an electronic invoice via their provided email address. The customer was happy with the fast service they had received and were glad to have their hot water system working again.

A Malvern East customer was needing assistance from a professional as they had just started building an alfresco dining area and were needing a new tap to be connected. So they had contacted the team at Jim’s Plumbing at 8:50 am and advised that the hot and cold water was connected already and that the tap, that they have bought, is just needing to be installed. Our efficient booking agents were able to get them an appointment with a plumber that same day September 16 between the hours of 1 pm and 4 pm. The plumber from Jim’s Plumbing was onsite at the Warley Road property at 3:26 pm and started work straight away. He started with a job safety analysis and deemed the job safe to proceed. The customer then provided the plumber with the mixer tap that they were wanting to be installed. The plumber looked it over to see if it was compatible with the outlet and found that it was. He then got to work installing the new mixer tap to the alfresco dining area. Once the plumber was done with the installation, he did all the checks to ensure that the new installation of the mixer tap had no issues and worked properly. Once all the checks were done and the installation was complete, the plumber gave the customer some advice for the future about how to get the most out of the mixer tap. The customer was extremely happy with the work provided by the plumber and chose to pay via our most popular method of the plumbers onboard mobile Eftpos machine. Every plumber and gas fitter at Jim’s Plumbing carry one on board so that it is more convenient for our customers.