Plumber Kew

All of the plumbers and gas fitters at Jim’s Plumbing always keep their vans stocked with a large range of spare parts and fittings as well as the latest tools and technology in the gas and plumbing industry. This allows our plumbers to be as efficient as possible so our customer s can get on with their day. A customer of Kew in Victoria contacted the team at Jim’s Plumbing on the 4th of July at 3:24pm and spoke with our booking agent, Nikki. They advised us that their sewer drain was blocked and that it was affecting the toilet, as it was not draining when flushed and the sink wasn’t draining properly either. Nikki asked the customer when they would be available for a plumber to attend and they advised that they would be available the following day. Nikki was able to advise the customer that we could have a fully qualified professional attend their property between the hours of 9am and 12pm as per their request and the customer agreed and booked it in.
Our fully qualified and licensed plumber, Liam, arrived at the customer’s First Avenue address at 10:55am and got straight t o work. He used his hydro jet machine and rodded the main drain fully, rodded all gully traps, all visible inspection points and cleared all the internal drains. Once he had completed rodding the drains, he performed a paper test and was able to confirm that they were all clear.
The customer paid via the onboard mobile EFTPOS machine and Liam then left the customer’s property at 11:47am, which is less than an hour after he arrived onsite.

On the 25th of August at 1:42pm, our team at Jim’s Plumbing received a call from a customer of Kew in Victoria. The customer advised our booking agent, Nikki that their AquaMAX gas hot water system was leaking and thinks it could be due to the hot water valve. Nikki checked with our dispatch team on the availability of the local, after – hour’s plumber, and was able to advise the customer that we could have him attend between the hours of 3pm and 6pm, to which the customer agreed and booked the plumber in.
Our after hour’s plumber, Brett, arrived at the customer’s Cobden Street address at 5:40pm in his shiny new van which is always stocked with a large range of spare parts and fittings which are suitable for 95% of the issues we attend on a daily basis, as well as the latest tools and technology in the gas and plumbing industry. Brett started by performing a job safety analysis which deemed the job safe to proceed with and started his investigation. He found that the hot water system could be repaired and so gave the customer a fixed price to do so. The customer agreed and gave Brett the all-clear to do the work. Brett replaced the hot relief valve on the hot water system and tested it to ensure there were no more leaks.
The customer made payment via our most popular method, Brett’s onboard mobile EFTPOS machine. Brett provided the customer with a receipt and then left the property, at 6:01, and made his way to assist his next customer

A customer from Princess Street, Kew sent through a web booking to Jim’s Plumbing. Web bookings are the easiest way to get a job booked and also the most convenient. The customer wanted us to fit her new natural gas barbeque to a natural gas point. We received her web booking and gave her a call back to book the job in. she requested an after hours time frame so she could meet the plumber after work. As we work 24 hours a day, this was no issue at all. We booked the job between the hours of 5pm and 8pm.
We sent out our well experienced plumber L.A. who has been working for Jim’s for years. L.A. attended the job and had the customer's new gas barbeque installed within 30 minutes. He did this using thread seal that is stocked in his van. We always send a plumber out in a fully stocked van so they are able to complete most jobs without having to leave the site.
As L.A. is a fully qualified plumber he was able to provide the customer with a Certificate of Compliance, which is a legal necessity for these sorts of jobs. Only qualified plumbers are able to provide customers with these.