Plumber Ferntree Gully

The Jim's Plumbing Ferntree Gully call centre received a call on the 22nd of February from a customer who had just found out his stormwater drains were blocked and are now overflowing. The customer was just leaving for work and would not be home until later but advised he did have the following day off. We booked in a 9-12am timeframe for the following day giving him peace of mind it will soon be sorted.
The following day our plumber arrived within the time frame and got to work. Using his drain camera, the plumber quickly located the obstruction. The roots from a nearby tree had penetrated the 100mm pipe and had caused a blockage. With quick use of the plumbers Hydrojet, the blockage was soon cleared and allowed water to run free once more. The plumber did advise that tree roots will continue to affect that section of pipe and that the section of damaged pipe should be replaced at some point. The customer was extremely happy and paid for the job using the mobile EFTPOS device in the plumber's van.
After a call from the Jims plumbing customer service team, the client explained the plumber was friendly, very knowledgeable and the job was completed at a much cheaper price than quoted by other companies. He will be sure to use Jims in the future.

On the 31st of January at 12:50pm a customer called to our bookings centre as they needed about 4 meters of the gas line to be installed from the meter to the BBQ outside. We were able to give him a timeframe of between 2 – 5pm that day as there was a plumber in the area just finishing up on some work. Our plumber DS arrived at the Rio Court address in Ferntree Gully within the allocated timeframe at 2:24pm and assessed the site.
The plumber was able to use different sized brass fitting as well as gas sealant and 4 meters of copper tubing to complete the work. Once completed the plumber provided the customer with a certificate of compliance and a printed invoice. The customer chose to pay via bank card using the plumber’s mobile EFTPOS machine. The job was completed and the plumber was off site in just under an hour.
Our customer service team called through to the customer once the job had been completed to make sure she was happy with DS’s attendance. The customer said he was “ happy with DS’s work and would use our services again in the future.”

Early on October 10th Jim’s Plumbing Ferntree Gully took a call from a local customer wanting to get some taps replaced at their property. The customer advised they had purchased the new tapware and would just need the plumber to come out and fit them in the shower, basin and bath. The customer was hoping to get it done some time the same day he called. Luckily for the customer we had our plumber just around the corner finishing up on another job and we were able to offer the customer for our plumber to arrive sometime within the next hour.
Our plumber finished his previous job and headed straight to the Bracken Court address in Ferntree Gully pulling up at 8:57 am. The plumber replaced the bath tap ware including the outlet, the tapware for the hand basin including breech and flexi connectors from the wall outlets, the shower tapware and the shower rose. On completion of the work the customer made payment in full to the plumber using a credit card on the plumbers mobile EFTPOS machine. The plumber provided the customer with a printed invoice copy to outline the work completed.