Plumber Dandenong

On January 24 at 3.16 pm, a new customer had contacted us here at Jim’s Plumbing in regards to their toilet that was continuously flushing and running water by itself. They were concerned about the amount of water that was going to waste so wanted a plumber out as soon as possible. Our call centre staff had found the next plumber available to them in the Dandenong area and was able to have the plumber on site by 4.45!
The customer thanked the booking agent and waited patiently for the plumber who actually arrived at the customer’s Herbert Street address at 4.04, which was less than an hour before the customer had placed the call! Our Plumber DC was shown to the toilet and began inspection and repairs immediately after identifying the issue.
It turned out that the toilet was in need of a service and some replacement parts of a mini cock, ball valve, outlet rubber, 50mm kingco and the pan cone rubber and flexi hose, which the plumber already had with him in his well-stocked van. The customer was so glad that the job was fixed so soon on the same day after calling our services. The customer was able to pay via Mobile EFTPOS machine which is also stocked in our plumber’s vans and gladly said that they would use our services again when needed.

Hot water systems are a specialty here at Jim's Plumbing. With many different hot water systems, the plumbers here at Jim's Plumbing are all up to date with the latest. On 8th December at around 3:49 pm Jims Plumbing Dandenong received a telephone call from a customer in the local area. The customer was in need of plumbing assistance with their DUX sunpro DN15DS Solar hot water unit. The gas booster was faulty. The customer requested someone attend the property the next day after lunch as that was the only day someone would be home to attend to the plumber.
After a discussion with the dispatch team, they were able to provide the customer with a timeframe for the next day between 12:00 pm – 3:00 pm. The customer was happy with this and went ahead with the booking for the next day.
At 12:15 pm the next day the plumber arrived on site at Alex Scott Way, Dandenong. The plumber first checked the site doing a job safe analysis. Once everything was ok the plumber continued and started doing the work. After the plumber investigated the DUX sunpro DN15DS Solar hot water unit, he began repairing it. Once everything was finished and deemed safe the customer then moved onto his next job in the local suburb.
The customer paid via EFTPOS for the work. He did this by using the mobile EFTPOS machine which is located in all of the Jims Plumbing work vehicles. This makes it easier for the customer to pay at home via any card of choice. This is one of the more popular methods to pay choose by customers here at Jim's Plumbing.

At 4:12 pm on June 17th, Jim's Plumbing Victoria received a call from a new customer in the local area of Dandenong. The customer needed a fully qualified and registered plumber to attend their Halifax Street address as they had a blocked kitchen sink. The customer requested the plumber to attend his home that day as they didn’t want to leave the issue too long. Our booking staff member Carly spoke to the dispatch team here at Jim's Plumbing and was able to arrange for one of our plumbers to attend his home by 11:00 am that day. The customer was relieved we were able to offer him such quick service, especially being a Sunday, and went ahead with the booking. The customer was also able to give us their credit card details over the phone because he would not be on site as he was renting the home out to some tenants.
Our local plumber Luke arrived at the customer’s address at 9:17am in his neat and tidy work attire and in his new shiny work van that has the company’s name and logo on it. The van has multiple drain clearing options onboard for the convenience of our customers. Once Luke had made sure it was safe, he accessed the blocked drain from the kitchen gully. He first rodded the main drain fully, reaching all areas front and back. He then began rodding all gully traps and all visible inspection points and cleared all the internal drains where it was needed and then accessed the rear toilet inspection and the drain boundary with the hydro jet drain machine and found the blockage was located at the rear of the property. After clearing the drains, he completed a paper test down the toilet and also filled the sink with water and watched it drain perfectly. This customer was pleased that Jims Plumbing completed the job so quickly, in less than an hour.
Once the work was completed, the customer chose to pay using the mobile EFTPOS machine that is always located in all of the plumbers’ van for the convenience of our customers.