Plumber Chirnside Park

One of our booking agents here at Jim’s Plumbing, Chloe, received a call from a customer in Chirnside Park in Victoria at 9:17am on the 16th of June because the customer had a leaking kitchen tap that she needed to be fixed. Chloe and the customer, after a conversation around the customer’s availability, agreed that a plumber would attend the customer’s property on the 19th of June between 8am and 11am. Chloe advised the customer that payment would be needed on completion and that there were many different ways to make the payment, either through cash, cheque or card because the plumbers carry one on board with them. She also advised the customer that we can also offer interest free terms on our smaller maintenance jobs where we only require a 10% deposit on the day. The customer was satisfied and agreed.
On the 19th of June, our fully licensed and qualified plumber, Matthew arrived at the customer’s Delamere Drive property at 10:19am and got to work straight away after the customer greeted him. A job safety analysis was performed and the job was deemed safe to proceed. He checked the kitchen sink tap and advised the customer that it would need to be replaced. Luckily, Matthew didn’t have to go running around the area to find a new mixer tap because his van is always filled with a large range of spare parts and fittings which are suitable for 95% of the jobs we attend. As soon as the customer gave the go ahead, the plumber replaced the leaking kitchen sink mixer tap with a Lawson sink mixer tap as per the customer’s request.
The customer paid Matthew for is time, his work and the new mixer tap, through his on board mobile EFTPOS machine. Matthew provided the customer with a receipt and was then off to his next customer by 10:54am.

Jim’s Plumbing Chirnside Park attended a job for a local customer with a property located on Chirnside Drive in Chirnside Park. The call from the customer came through to our booking centre at 1:08pm on November 16th and during the call the customer requested that a plumber attend the following day on November 17th as they had a toilet that was leaking at the back above the bend and before the wall, the customer believed the toilet may need an o ring replaced.
This request was met with an offer for our plumber to attend between 10am and 1pm. The plumber got to the customer's house at 10:10pm as promised to the customer by our bookings team. The plumber assessed the toilet and found that the cistern required a full service to be carried out. The service included replacement of the mini cock, ball valve, outlet rubber, 50 mm kingco rubber, 50X80 rubber and flexi hose.
On completion of the work the customer was contacted by our customer service manager so that they could provide their feedback about the service they received. The customer advised that she was very happy with our plumber, he was quick, polite and even trusted him in her house alone whilst she was out in the garden.

On 16th January at around 3:25pm. The call centre for Jim’s Plumbing received a telephone call from a customer with a leaking cistern and in need of a cistern repair. The customer was located in Chirnside Park, Victoria. The customer worked full time and wanted a timeframe for the next day late in the afternoon any time after 4:00pm.
The call centre team called through to the dispatch team and asked for the timeframe that the customer had requested. The dispatch team were able to provide the customer with a 4pm – 7pm timeframe for the following afternoon as requested. The customer was happy with this and booked in. The next day after the plumber had finished his previous jobs he arrived on site at Edward Road, Chirnside Park at 5:00pm.
With the job being a small job the plumber adjusted water level on new toilet for the customer and everything was then working taking only 15 minutes for the plumber to finish the work and go to his next job. Jim's Plumbing go by the motto no job is too small or too big for that matter! After the work was complete the customer paid the plumber using the mobile EFTPOS machine that is available for all of our customers to use, located in the Jim's Plumbing vehicles.