Plumber Bundoora

A customer of Bundoora in Victoria contacted the team at Jim’s Plumbing on the 18th of August at 8:52am. Our booking agent Chloe took the call and was advised by the customer that they would like a plumber to attend on the 25th of August to replace a toilet cistern. Chloe checked with our dispatch team and was able to advise the customer that we could attend between the hours of 8am and 11am on the customer requested date. The customer was very happy with this timeframe and booked the plumber in.
On the 25th of August, our fully qualified and licensed plumber arrived at the customer’s Cameron Parade address at 7:58am in his shiny new van which is always stocked with a large range of spare parts and fittings that are suitable for 95% of the jobs we attend as well as the latest tools and technology in the gas and plumbing industry . Simon investigated the area and gave the customer a fixed price to complete the work to which the customer agreed. Simon got to work on disconnecting and removing the old toilet suite. He replaced the toilet pan and cistern, toilet seat, mini cistern cock, outlet rubber, flush pipe rubber and the flexi hose. Once everything was installed, Simon, tested the new toilet suite and confirmed that it was all working correctly.
The customer decided to make payment via Simon’s on board mobile EFTPOS machine which all of our plumbers carry on board with them for the convenience of our customers. He left the customer’s property at 10:06am and made his way to his next client

On the 3rd of February at 10:13am a customer called through to our Jim’s Plumbing booking team as his gas hot water system kept turning itself off leaving him without any hot water. Due to the customer having errands to run that afternoon he requested that we try getting a plumber to him as soon as possible.
We were able to offer the customer a within the hour timeframe meaning that our plumber would be attending by 12:00pm that very same day. Our plumber GN arrived at the customer’s Karl Court address in Bundoora within the allocated timeframe and assessed the customer’s gas hot water system. Once our plumber arrived on site he discovered that the hot water system itself was not just turning itself off but was also leaking.
The plumber was able to provide the customer with a quote to replace his existing Rheem 160 hot water system with a new Rheem 175 litre hot water system providing the customer with a long term solution. The quote for the new hot water system also included the removal of the old one as well as a gas test and a certificate of compliance. Once the plumber had completed his work he was able to provide the customer with a printed invoice in which he paid to the plumber using his credit card via the plumber’s mobile EFTPOS machine.

A customer of Jims Plumbing Bundoora called through as their tap in the laundry would not turn off. The call came through on the 21st of March from a customer living on Carolyn Crescent, Bundoora. The customer said their hot water tap would not turn off in laundry. The customer advised that it was that bad they turned their mains off. The customer requested we attend between the hours of 11:30am and 2:30pm.
The plumber arrived onsite and fully serviced the laundry trough tapware. The customer also asked for the tapware in the bathroom basin to be serviced. The plumber did advise the customer that the tapware was in need of being replaced as handles were seized and could not pull apart to be fully serviced. In the service the plumber used hydro seals, O-rings and body washers. These parts are carried in the plumbing van to each and every job as they are stocked items. Stocked items are parts that are always carried to jobs therefore the plumber does not need to source the common parts. This saves time and money for the customer as they do not have to wait for the part to be sourced, nor do they have to pay for it.