Plumber Woodcroft

On the 18th of November, Jim’s Plumbing received a call out to a property on Woodcroft Drive in Woodcroft who was experiencing a blocked kitchen drain. The customer was looking to have a plumber come out as quickly as possible but was having issues finding a plumber who would be available. Fortunately for our customer, we were able to have a plumber attend to his property within the next available timeframe of between 1 pm and 4 pm. Jim’s Plumbing Woodcroft arrived onsite at exactly 1:16 pm and went straight to work. Our plumber attended with the necessary equipment for all blockages, including a high-pressure machine as well as a camera. Our plumber located the blockage to be at the rear of the property and accessed the drain from the kitchen waste. During the attempt of unblocking the drain, our plumber found this to be a struggle so he inspected the drains with his on-board camera. Upon doing this the plumber found the blockage to be caused by tree roots and also a broken pipe. In order for this to be fixed, our plumber knew that this entire section of piping would need to be repaired. Our plumber advised our customer of this and also quoted for the repair on the spot. Our customer accepted this quote and immediately the plumber went straight to work providing a same day solution for our customer. On completion of the work, our customer was able to pay via cash, cheque or in this instance credit – taking advantage of our mobile EFTPOS machines which are installed in every vehicle. However, Jims Plumbing also offers payment plan options for customers who are eligible, if you were wanting to go down this path.

At about 10:30 am on the 6th of April, the Jim's Plumbing customer service team received a call from a client who needed a plumber’s expertise. The issue was that they had just had a termite inspector go over the house and while no infestations were found, a build-up of moisture behind the shower wall was discovered. As the client had already taken the day off for the inspector, we could have a plumber arrive between 12 pm and 3 pm. The client was pleased with that and booked it in. As stated, the plumber arrived within the allotted time frame and parked out the front of the Traeger Court address. The plumber headed inside and began his inspection of the showerhead and taps. The condition of both was still very good as they were only a few years old. The taps showed no signs of leaking whatsoever. After an inspection of the showerhead however, the plumber notified the customer that whoever installed the showerhead did not use any thread seal tape and over time the water had leaked through. The plumber reinstalled the showerhead correctly and tested to ensure no leaks were present. The customer was relieved it had been resolved, paying for the attendance using his credit card.

Jim's Plumbing had a very busy day on the 16th of January. Early morning our plumber was called out to an emergency from a customer in Woodcroft whose hot water system which was located in the roof, was excessively leaking. As a result of this, our customer was not receiving hot water and of course, considering the location of the hot water system, was extremely worried about the damage that was being caused. Hoping to have the problem resolved as soon as possible, our plumber arrived at the site on Appaloosa Way at exactly 8:01 am and wasted no time at all. It didn’t take long for our plumber to find that the customer in fact needed to completely replace her current Chromogen 300 litre, solar hot water system. Fortunately, at Jim's Plumbing, we often ensure a same day service for our customers who are in need of a whole new hot water system. Our customer opted to swap her current solar hot water system for a new Chromogen T20, continuous flow hot water system. This was no problem at all for our qualified hot water specialist and he provided our customer with an on-site quote, the customer accepted the quote and we provided the supply and installation of a whole new unit on the same day. It was as simple as that! On completion of the work, our customer was able to pay the plumber, on completion, the full amount via credit card by using our installed EFTPOS machine in the van; even though the option of an interest free payment plan was available. Our customer service team made a follow-up call to our customer who advised that she was extremely happy with the plumber’s service and the response time of our company and will definitely be using Jim's Plumbing again.