Plumber Trott Park

Jim’s Plumbing received a call at 8:56 am on the 20th of January from a new customer after a friend of theirs referred them to us. The customer explained that their property on Lander Road in Trott Park had an obstruction in their stormwater pipe – they also advised us that the replacement of the pipe is not possible as well as digging up the area around it due to where it is located near the shed. The plumber arrived just over an hour after the call was made. He assessed the blocked stormwater drain with the CCTV camera and found that the issue causing the blockage was tree roots underneath the shed. The plumber used the hydro jet machine multiple times to clear the roots and flush them out, however, he advised the customer that although they were cleared for now, because the pipe was broken due to the tree roots, they would need to be replaced to reduce the issue occurring so frequently. The customer thought this may have been the case and said he would schedule an appointment with us to have it done soon. Once the work had been completed, our customer service team called the customer and was glad to hear that they were happy with our services and the work of our plumber.

On the 14th of November, a customer situated in Trott Park, South Australia, called Jim’s Plumbing for assistance with a knocking noise when she used the taps throughout her house. We scheduled for one of our fully qualified plumbers to attend within the hour from her call. The plumber visit was specifically booked by 4 pm that afternoon and just as promised within moments from the customer’s call our plumber was knocking on her door. Our plumber attended to the Trott Park property with all standard parts and materials stoked in his van to ensure the work could be completed right away. Upon assessment of the kitchen taps and pipework, our plumber promptly deemed the tapware required replacing. The kitchen taps, shower taps and laundry taps were all replaced. The replacement of all hydro seal washers was also carried out. The job was efficiently completed within 2 hours from the time our plumber arrived. The work was rectified and successfully tested. On completion, our plumber form Trott Park was able to conveniently pay via mobile EFTPOS facilities. The customer then later spoke to our customer care team where she kindly stated, “your plumber was terrific, he was professional and he did a great job."

The 21st of December was extremely busy for Jim's Plumbing. Our plumbers were on their feet all day, attending to customer calls non-stop. A customer from Trott Park, South Australia called through worried that her property had a gas leak. Our customer was hoping to have a plumber attend that very day as she was worried about the safety and wellbeing of people who were living in the house. We secured a booking to have a plumber for the very next timeframe between 2 pm and 5 pm. A Jim’s Plumber Trott Park arrived onsite to the customer property on Dickerson Crescent within the timeframe. Our plumber had all the equipment necessary for the plumbing enquiry and almost every other general maintenance plumbing enquiry. Our plumber performed a manometer test on the gas system and found the leak coming from the consumer side pipe as well as a loose nut in the roof space. He tightened the loose nut as well as repaired the leak coming from the consumer side pipe. Then he tested the property once again to ensure that it was sound and found no gas leaks present. Our customer was so pleased with our response time as well as the fact that we provided a same day resolution. Upon completion, our plumber provided a gas Certificate of Compliance for the work completed as regulation.