Plumber Taperoo

Jim’s Plumbing Taperoo received a call from a customer at 5:49pm on 13th of February. The customer called through to our booking team as they had two toilets in their house that needed repairs and servicing. The customer advised that this was not urgent but they would like the work to be done on the next available weekday. Our team were able to offer the customer a time for the next day 14th of February between 10 am and 1pm.
Our plumber arrived at the customer’s home on Inkster Avenue in Taperoo within the allocated time frame provided to the customer on the previous day at 10:42am. Our plumber JV assessed the toilets and realised that the reason the customer was having issues with the toilets was that he needed to reset the rainwater pump so that it would fill the toilet cisterns again. The customer paid the plumber on completion of the job using our plumbers mobile EFTPOS machine.
As with all of the jobs, our plumbers complete the job was followed up with a call from our customer service manager to ensure the customer was happy with the service. The customer advised that everything was fixed now and they were happy.

On the 21st of March, we received a call at Jim’s Plumbing call centre from a customer at 12.41pm in Taperoo, SA with the problem of a blocked stormwater drain that needed seeing to. As this is something that we do on a daily basis we were able to schedule for one of our qualified drain specialists JV to attend by 1.45pm that same day, much to the customer’s surprise.
Plumber JV arrived ahead of time onsite at the Military Road address in Taperoo at 1.07pm and quickly got to work by accessing the drain from the downpipe at the rear of the property and used the latest hydro jet technology to flush high pressured water through the pipes to clear the blockage.
The plumber cleared the blockage and was offsite in less than an hour of his arrival. The customer was able to easily make payment for the job completed via our mobile Eftpos machine that all of our plumbers carry with them in all of their work vans. The customer was then presented with an invoice for the work completed and thanked the plumber for his work completed. The plumber cleaned up after himself and happily moved on to the next customer that needed our help.

Jim’s Plumbing customer service team received a call on the 22nd of November, from a client living in Taperoo. The client found our contact details through an internet search as his ensuite drains have suddenly become blocked. The plumber was relieved when we advised we could have a plumber arrive in under an hour’s time.
The Jim's plumber arrived just over 30 minutes after the initial call to the Railway terrace and brought with him all the necessary tools to deal with drain issues. The customer showed the plumber through to the ensuite and he began his inspection. With the obstruction located, the plumber used his high powered hydro jet drain cleaner and began clearing the blockage. It did not take long for the obstruction to be cleared and the water to be flowing freely once more. The customer was very happy with the plumber’s swift arrival and professional nature. They paid for the attendance using their credit card in the van and the plumber moved on to his next client.
The client received a call later that day from the customer service team to ensure they were pleased with the experience. They stated they were very happy and will definitely use Jim's Plumbing in the future.