Plumber Salisbury

The Jim's Plumbing customer service team received a call from Salisbury resident on the 3rd of April who was hoping to have a plumber attend the following day. The customer had recently noticed that their gas hot water system was leaking quite profusely and needed to get the system repaired. The operator discussed what time frame would best suit the client’s needs and when that was agreed upon, the job was booked.
As promised, the plumber arrived during the agreed time frame and met the client at the Kimber court address. The plumber began his inspection and was able to determine the system was a very old Rheem unit. The location where the leak was also helped determine the best course of action. With the tank split, there was no saving it. A new system was the only option to get hot water running back to the home. The customer agreed and the plumber got to work. He located a like for like model at the customer’s request, removed the faulty unit and replaced it with the brand new Rheem. Not long after arriving, the new system was installed and heating water up for use that evening. The customer was very happy and appreciated the plumber's assistance. Using his credit card, he paid the plumber using the mobile EFTPOS machine in his van, received his invoice and warranty information and waved the plumber off as he went on to help his next client.

The Jim's Plumbing Salisbury booking centre received a phone call at 11:10 am on the 14th of March from a customer who was in need of a gas fitter to attend his house. He needed them to cap off a gas fireplace that was no longer to be used. The customer also explained no one would be home that day or night due to work commitments, so they asked our staff if someone could attend after 4 pm the following day. We obliged and the next day, the gas fitter, JV, arrived at 4:10 pm to the customer’s premises on Wooton Road. The customer showed the gas fitter to the fireplace and he commenced work straight away. The gas fitter capped it off and carried out a gas safety check, where it passed as no leaks were identified. As that was all the customer required us to do, the job was done efficiently and the customer decided to pay via their card on our mobile EFTPOS machine.

On 14th November at 2:00 pm Jims Plumbing Salisbury received a telephone call from a customer in the local area. The customer had previously used Jim's Plumbing and had a positive experience so decided to use us again. This time, the customer had a blocked sewer drain and was in need of a plumber's help. The dispatch team at Jim's Plumbing Salisbury was able to advise the customer they could receive same day service.
The customer was more than happy with this and went ahead with the booking for that afternoon. The plumber MO arrived on site at 3:26 pm ready to help the customer with their plumbing issues. The plumber first rodded the main drain fully reaching all areas front and rear, rodded all gully traps, all visible inspection points and all internal drains where needed. The blockage on the drain was located at the front of the property.
The plumber accessed this from the government connection point. He used the hydro jet drain machine and a camera to unblock it and saw that the cause of the blockage was due to tree roots. Once the drain was unblocked the plumber was then able to move onto his next job of the day and the customer went on with the rest of their day too.