Plumber Salisbury Heights

On the 22nd of November, the Jims plumbing customer service team received a call from a Salisbury Plains customer who was in need of a plumber’s assistance. The client had several leaks throughout his home which he wanted to get repaired. With the client making contact at 1:30pm the next time frame of between 2pm and 5pm was perfect for him and he was very pleased with how quickly we could attend. As promised, the plumber arrived at the Park Terrace home early in the time frame and got to work. The client had a bathroom basin tap, a laundry tap and a garden tap which all had leaks. The plumber’s inspection offered different solutions for each. The bathroom tap had a rather nasty leak but the tap was in good condition so a simple replacement of the seals and washers fixed the issue right up. The laundry tap was a little older however and although a repair would reduce the leak, replacing the tap would eliminate it entirely. This was also the case for the garden tap. Years of being in the elements and heavy use had taken its toll. The customer agreed with the plumber’s suggestion and in no time, the plumber had all the taps as new. The client was very pleased and paid for the job using his EFTPOS card in the van.

Jims Plumbing offer a range of contact methods for customers. Placing a web enquiry has become one of the more popular methods. A web enquiry means a customer can go online and place an enquiry to Jims Plumbing about the work they want doing and receive a phone call from the call centre staff in minutes to discuss the work they want completing. On 24th February at 8:15am Jims Plumbing Salisbury Heights received a web enquiry from a customer in the local area. The customer needed a variety of jobs done. The customer had a blocked shower drain, the outside tap was leaking, a dripping tap in the bathroom and a dripping tap in the kitchen. The customer wanted this work doing on 27th February as that was the only day the customer had off work. The dispatch team gave the customer a timeframe of between 9am – 12pm Monday morning. The customer was happy with this and went ahead with the booking. The plumber arrived on site at Gateway Drive, Salisbury heights around 9:47am to fix the customer’s issues. The plumber deemed the site safe to begin and replaced the mixer tap in the kitchen. He replaced tapware in the hand basin. The hob basin was replaced in the vanity. The garden bibcock tap was also replaced. The customer was given a fixed price before commencing the work and chose to accept the fixed price. The customer paid the plumber using the mobile eftpos machine located in the Jims Plumbing vehicle for all customers to use.