Plumber Redwood Park

Mid-day Saturday the 16th of February we received a call from Jim’s Plumbing customer in Redwood Park. This customer had phoned seeking a plumber to repair his hot water system as the water temperature was intermittent. We were pleased to offer the customer a booking with one of our fully qualified plumbers within the hour. Our plumber attended on site to Joyce Street within 1 hour from the customer’s initial call. He analysed the hot water unit right away and soon after deemed the whole unit was no longer fit for purpose. The plumber was able to provide the Redwood Park customer with a fixed price quote for the supply and installation of a new system. The plumber took into consideration the old pipework and included all extra required work within the quote. The customer was happy with the provided quote and accepted on site for the plumber to continue and carry out the work needed. On completion, the customer was able to pay the plumber directly using the mobile EFTPOS facilities. Soon after the completed job, our customer care team completed a follow up call. The customer kindly stated “he was happy with the work completed”.

Jim’s Plumbing Redwood Park had a new customer call through to our bookings team on Saturday, March 16th at 9:08 am. The customer advised our booking centre team member that they were contacting us as they had a blocked sewerage drain. As the customer was unable to shower or use the toilets in the property they asked that a plumber attends at the next available time. We had a time free between 1 pm and 4 pm which fitted in perfectly with the customer’s schedule for the day. MO arrived at the Stirling Walk address in Redwood Park at 2:45 pm which was within the time provided to the customer by our bookings team member that had spoken to the customer earlier that day. As soon as the plumber arrived at the customer’s property he inspected the blocked drains and decided he would need to use the hydro jet drain machine to clear the blockage. He then put his drain cleaning machine down the inspection opening and cleared the blockage. Our plumber found that the blockage was at the rear of the property and was caused by a build up of tree roots making their way into the drains.

At 10:25am on Wednesday, June 12th, Jims Plumbing Redwood Park received a call from repeat customers in the local area. The customer needed a plumber to attend quickly as they found moisture behind their basin and they also had a copper pipe coming up through the floor, which was causing the leak. The customer advised to the call centre operator Tiffany they were hoping for the plumber to attend that afternoon as they were scared the issue would get bigger if left too long. Tiffany was able to arrange for our plumber Jake to attend between 2 pm and 5 pm that day. Jake, our fully qualified and registered plumber arrived at the Kirrawee Drive address at 2:03 pm and was wearing neat and tidy Jims Plumbing uniform. On that day the weather was very chilly but our plumbers can work in any weather condition, including the rain, hail and shine. After completing a job safety analysis check he found it was safe to continue with work, he accessed the bathroom and found there was a potential water leak in the vanity unit. He inspected the pipes and found there was a small leak on the elbow fitting coming out of the wall. He was able to remove and tighten the elbow fitting, which solved the issue. He checked the meter after fixing the connection to check to see where the numbers were sitting. He waited 10 minutes and checked again and the numbers did not move, which meant the leak had stopped. The plumber was able to leave the site by 2:28 pm. This customer was pleased that Jake was able to complete the job so quickly, in less than half an hour. Once the work was completed, the customer chose to pay using mobile EFTPOS which is located in the plumbers’ new shiny vans at all times. The plumber was able to provide the customer with a receipt on site and through email as well.