Plumber O'Halloran Hill

At 9:07am on June 27th, Jims Plumbing received a call from a new customer in the local area who needed a plumber to attend their home as their 2009 400L solar electric boosted hot water system was not producing any hot water. The customer was hoping to have a plumber attend their Bluehills Road address that day as they didn’t want to have any more cold showers. Our booking staff member Nichola was able to arrange for one of our fully qualified and registered plumbers, Daniel, to attend between 10am and 1pm that day. The customer was relieved Jim's Plumbing was able to offer them the same day service and booked the job in.

Daniel arrived at the customer’s address at 12:53pm in his shiny new van that is fully stocked with most standard parts and fittings and was wearing his full Jim's Plumbing uniform too. Once the plumber had made sure it was safe to continue the work, he assessed the solar hot water system and the electric booster and found that it was the element, anode and thermostat that was causing the issue and needed to be replaced. Daniel was able to quote the customer for the supply and installation of a new element and thermostat and the customer went ahead with the booking. Because Daniel arrived on site with his fully stocked van he was able to supply and install the parts without having to leave the site. Since Daniel replaced the element, thermostat, anode and also re-connected the neutral wires from the burnt connection, the customer’s hot water system has been working perfectly.

Once the work was completed, the customer chose to pay using mobile EFTPOS which is conveniently located in the plumber’s van at all times. The plumber was able to provide the customer with a receipt on site and through email as well.

On January 29 at 12: 04pm our Jims plumbing 24/7 call centre team received an emergency phone call from one of our repeat customers who needed help with his old gas Rheem hot water system, which had water leaking from under it and needed one of our qualified plumbers out to help ASAP.

Luckily we had one of our A/H plumbers available in the area and was able to give him a timeframe for attendance at his Nightingale Crescent home in O’Halloran Hill between 12:30 to 3.30pm that same day.
Plumber DS attended the customer ‘s home promptly at 12.30pm and quickly assessed that the Customer’s hot water system, unfortunately, could not be repaired, but our plumber was able to easily discuss with the customer his different options for a new hot water system and provide him with a no obligation quote for it also.

After they both finished talking about the different hot water system options that would be best suited to the home, a brand new Chromagen T20 continuous flow hot water unit was selected and supplied for install that very same day. Jim's also organised the electrician to attend as well to complete the installation.
The customer was easily able to pay for the invoice via our mobile EFTPOS machine in our plumber’s van and was printed an invoice of the job completed. Upon follow up with the customer from our customer service team, she was advised that he was “very happy, the plumbers and the electrician were great and all done well” he would definitely use our services again.