Plumber Morphett Vale

The team at Jim’s Plumbing received a call from a customer of Morphett Vale in South Australia on the 22nd of August at 10:22 am. The customer advised our booking agent, Acaesiah, that they were needing to replace their Novelli mixer tap and were hoping to have a professional out that same day. Acaesiah checked with our dispatch team and was able to advise the customer that because we currently had a plumber in their area who had just finished a job, and we could have him attend by 11:30 am at the latest. The customer agreed and booked the plumber.

The plumber assigned to the job was Daniel. Daniel had undergone extensive training to become fully qualified and licensed in the industry and has a wealth of knowledge in the gas and plumbing industry. He arrived at the customer’s Brodie Road address at 10:44 am and got straight to work. He went through some options with the customer on what would work best for his needs and gave the customer a fixed price to complete the work, to which the customer agreed. Daniel installed the new basin mixer tap and also installed basin plugs for the customer which he supplied. The taps and seals were all tested and Daniel confirmed there were no leaks and that everything was sound.

The customer paid by cash and Daniel left the customer’s property at 11:43 am and made his way to his next client.

A customer living on Woodcroft Drive, Morphett Vale called through to our Jim’s Plumbing booking centre at12:30 pm on the 27th of January as their kitchen sink was blocked and they had noticed water was leaking. During the booking call, the customer requested the hydro-jet machine.

We sent out our qualified plumber DS who had all the necessary drain machine equipment to clear this blocked drain. When the plumber arrived on site, he identified the kitchen branch drain was blocked and water was coming out of the brick wall in the kitchen. The plumber cut open bricks and found the vent pipe was broken and the blockage was causing it to leak. The plumber replaced the kitchen waste pipe and re-connected onto 50mm vent. The plumber used the hydro-jet down the kitchen drain and cleared the blockage. DS tested the drain after clearing the blockage and there were no leaks. We always like to guarantee our work has been completed correctly.

After D.S. had completed the job we had our customer service manager give the customer a call to see if they were happy with the work that was completed and the plumber. The customer said that D.S. was great, friendly and helpful. She said he did not mess about and he just got on with the job. She also said she is going to recommend the plumber to her family and friends.

At 4:18 pm on the 3rd of April, our bookings team here at Jim’s Plumbing received a phone call from a customer to advise that he had a blocked toilet. We were able to offer him a timeframe of between 4:30 pm and 7:30 pm the same day which the customer was grateful for.

Our plumber DS arrived at the McCartney Street address in Morphett Vale at 4:45 pm, a very short 25 minutes after having just made the booking. Immediately after having arrived on site our plumber DS began to assess the blocked toilet. After assessing the toilet it was identified that the blockage itself was only in the toilet and that no other drains were being affected. The plumber was, in this case, able to clear the blockage using just his plunger. The blockage was caused by too much toilet paper being used. The plumber then tested the toilet after having cleared it making sure that the blockage was completely cleared.

On completion of his work, DS provided the customer with a printed copy of the invoice. The customer paid via his credit card using the EFTPOS machine fitted to the plumber's van. The work was successfully completed and the plumber was offsite within just 15 minutes.