Plumber Flagstaff Hill

On January 21st, our Jim’s Plumbing booking team received a call from a customer located on Fama Court, Flagstaff Hill. The customer advised our booking team that the sewer at the back of their house had become blocked and they would like a plumber to attend as soon as possible. Our booking team understand the urgency to fix plumbing emergencies, so our team organised for a plumber to be on site within the hour of the customer calling. Once on site, the plumber found the cause of the blockage to be tree roots and used a drain machine to clear the blockage. He then carried out a test on completion to ensure the blockage had been cleared. The customer used our plumber’s mobile EFTPOS machine to pay on completion of the job. The completed job was followed up by a call from our friendly customer service manager. During the call the customer advised that he was happy with our service, our plumber did a great job and the problem was now resolved.

What could be worse than the only toilet in the house be blocked? Well, on the 23rd January 2017, a Witton Street house in Flagstaff Hill was experiencing just that. The customer involved had called us after returning home from work to find his bathroom in a bad state. Luckily, here at Jim’s Plumbing we always have plumbers available and were able to attend on the same evening. Our plumber accessed the drains where he suspected the blockage was at the nearest inspection point. In no time, he had pinpointed the source of the problem which turned out to be baby wipes. The drain machine was deployed and the drain cleared in less than half an hour. For good measure, the plumber also checked all nearby drains to make sure that our customer would not be faced with the same problem again. Needless to say, our customer was quite pleased with the service. During the follow up call from our customer service staff, he mentioned how please with how the entire process was handled.

On June the 1st, Jim’s Plumbing received a call from a customer residing in Flagstaff Hill. The customer called our team as the tapware on his washing machine had started to leak. Our team arranged for one of our plumbers to attend that same day. The scheduled time frame for our plumber's visit was booked between the time period of 4 pm and 7 pm. That afternoon, our plumber arrived at the Ironbark Avenue site. He attended equipped with parts and materials in his van to ensure he could complete the work as efficiently as possible for the customer. Once our plumber had inspected the tapware it was promptly found the cold water tap was beyond repair. In order to rectify this fault for our customer, the plumber replaced the laundry washing machine taps. This was carried out straight away as our plumber had a set of standard taps stocked in the van. Within an efficient half an hour from the time our plumber arrived, the work was successfully completed and tested. Our customer was then able to conveniently pay via mobile EFTPOS facilities.