Plumber Edwardstown

Unfortunately for one of our Jim's Plumbing customers, some vandals had cut his copper piping. The customer called our booking team in distress on Wednesday the 24th of January 2018. Our booking team were able to get a plumber out within the hour that same day. The plumber arrived on site to the Railway Terrace address in Edwardstown, just shy of an hour from the initial booking call and was able to access and repair the pipework right away as all needed parts and materials were stocked in the van. Our plumber, AY simply carried out the replacement of the existing damaged 15mm copper piping. This was all supplied and installed for the customer during one visit. AY repaired the piping and tested the work carried out all within half an hour. The customer was very thankful for our prompt service. The customer later then spoke to our customer service team during a follow up call, where the customer provides positive feedback. Our customer was able to easily pay the invoice directly to the plumber on site using his credit card via the mobile EFTPOS facilities. The plumber supplied the customer with a printed receipt on site.

On Friday the 13th of January at 3:45 pm, our bookings team received a phone call from a customer who was a landlord and needed a plumber to his tenanted address as he had been advised by the tenants that the hot water system was not continually producing hot water. As the customer was not going to be at the property and the tenant was, we were able to organise with the tenant when they would be available. The tenant was unavailable for the next few days but would be home Monday morning. The tenant requested a timeframe between 8-11 am on Monday the 16th of January. Our plumber arrived at the towers terrace address in Edwardstown within the timeframe at 10:17 am and begun work straight away. The hot water unit in question was a Bosch TF3258GNG and from the plumber's assessment the hot water was indeed intermittent but was localised to the shower. This assessment lead the plumber to the shower head where he found the flow restrictor to be blocked. He removed the flow restrictor and sealed the shower head back together using some thread seal. Once in place, the plumber then tested the hot water throughout the house and all came back okay.. All work was completed and the plumber was off site in only half an hour. When every job is completed, our customer service manager calls each customer to make sure that they are 100% satisfied with the plumber's work. This customer was pleased to pass on their thanks and gratitude.

On the 24th of November at 8:50 am, a customer called through to our Jim’s Plumbing booking centre as his toilet had become blocked. The customer requested a timeframe later that day of between 1 pm and 4 pm, as he had errands to run in the morning. Our drains specialist MO arrived at the Hyman Avenue address in Edwardstown within the allocated timeframe and began work on the blocked drain by first locating the boundary trap inspection point. Using the hydro jet drain machine the plumber was able to locate the blockage and clear it. A hydro jet machine is a machine that uses highly pressurised water to clear blockages and clean drains. Once the blockage was removed, the plumber use a camera to inspect the drains for a cause to the blockage. The plumber found that there were tree roots beginning to invade the drain pipe. While on site the plumber was able to provide the customer with a fixed price quote to have the damaged section of piping replaced. Once the plumber had completed all work, the plumber was able to provide the customer with a printed invoice which details the work that is including in the quote. The customer was able to pay via his credit card using the mobile EFTPOS facilities in the plumber's van.