Plumber Cumberland Park

We received a phone call from a repeat customer of ours that needed to have one of our plumbers attend to clear some tree roots and to fix the drain. The customer called through our Jim's Plumbing booking centre on the 10th of February at 7:32 pm and requested a time frame at the start of next month. The customer requested the timeframe of between 10 am- 1 pm on the 2nd of March with our plumber DS.

On the 2nd of March, our local plumber DS arrived within the allocated timeframe and started work straight away. The plumber used the CCTV camera to locate a buried inspection point. Once found, the plumber used the inspection point to gain access to the drain line to place the hydro jet drain machine to clear the blockage. A hydro-jet machine is a drain machine that uses high pressured water to removed blockages and cleans drains. Once the drain was cleared, DS placed the CCTV camera down the drain for another assessment. Due to the pipe's age and the damage that has occurred over time, blockages will become a more frequent issue. While the plumber was able to clear the drain, it would have been only temporary would block again. Our plumber was able to provide the customer with a more permanent solution by providing a quote to have the damaged sections replaced.

Once the work was completed the customer was able to pay via his credit card using the mobile EFTPOS machine, located in the plumber’s van. The plumber also provided the customer with a printed tax invoice and a receipt for the amount paid.

On the 23rd of January at 12:25 pm, one of our repeat customers called through to our Jim's Plumbing bookings centre as there was a possible broken drain from tree roots. The customer had some errands to run and requested the time frame for later that day. We were able to provide the customer with a timeframe of between 3-6 pm.

Our plumber DS arrived at the Esk Street address in Cumberland Park just after 3 pm and started investigating the drain issue. The plumber used a CCTV drain camera to provide a comprehensive assessment of the drains and could see that there was indeed tree roots in the pipe as well as damage to the pipe which was causing the tree roots to gain entry to the pipework and block up the sewer line.

Once the assessment was completed the plumber used his high-pressure hydro jet drain machine through the inspection point to clear any blockages. As this is an ongoing problem for the customer and clearing the drains can only be a short term solution, we provided the customer with a quote to have the drains dug up and replaced with new sections of piping. Once completed, the customer was provided with a printed tax invoice for their records.

On 10th February, Jim's Plumbing Cumberland Park received a telephone call from a customer in the local area. The customer was located on Caulfield Avenue. The customer requested a Granda be installed on their water mains. The customer was supplying the Granda and had the instructions ready for the plumber.

The dispatch team here at Jim's Plumbing Cumberland Park were able to provide this customer with a timeframe between 8 am – 11 am. The customer was impressed with the speedy service and went ahead with the booking for the same day.

The plumber arrived at the Cumberland property at 8:00 am ready to help the customer install the new Granda. The plumber first did a safety check on site to make sure everything was safe to continue. Once the safety check was complete the plumber then began working.

The plumber installed the Granda magnetic filter to the water mains, next to the water meter. A vented cover was required for the filter as well as the application of petroleum jelly to prevent rust. The customer paid for the plumber work using the mobile EFTPOS machine which all Jim's Plumbing vans have fitted. This is the most popular payment option as it lets customers pay via any card from home without having to get cash out. Once the Granda was installed and the job paid for, the plumber was able to move onto his next job in a nearby suburb.