Plumber Campbelltown

On 11th November Jim's Plumbing Campbelltown received a telephone call from a customer in the local area. The customer was in need of some plumbing assistance due to their hot water system leaking. The customer advised the call centre staff that they had previously used Jims Plumbing and had a positive experience and would then like to use our company again. The customer said they were located on Alexander Avenue, Campbelltown. The customer advised they would like the next available plumber if possible.

The dispatch team at Jims Plumbing Campbelltown was able to provide this customer with a timeframe of between 8am – 11am the same day. The customer was impressed with the same day service and went ahead with the booking.

The plumber arrived on site at the Campbelltown address at around 9:20am that morning. A job safety analysis was performed and the job was deemed safe to proceed. The plumber had a look at the hot water system and saw there were no problems and then noticed that the gutter above the external hot water system was holding water and leaking down next to the hot water system. The customer was happy the issue was resolved and paid for the plumber's time and work using the mobile EFTPOS machine available for all customers using Jims Plumbing.

Late afternoon, a customer called through to our Jim's booking centre as his hot water system was not filling up. The customer requested a timeframe the next morning on the 8th of March between 9am – 12pm. Our plumber DS arrived at the Hancock Avenue address in Campbelltown within the timeframe allocated at 9:45am and began work on the Beasley storage system. This electric hot water system was located in the ceiling and was made more than 15 years ago.

While the plumber was able to repair this unit, the plumber advised that due to the age of the system, it will inevitably need to be replaced at some time in the future. The plumber was able to replace the float valve but noticed that the galvanized water pipes were completely rusted and blocked. Due to the condition of the galvanized pipes, the plumber had no choice but to replace the damaged section with new 15mm copper piping. With the new parts in place, the plumber tested the unit to make sure there were no further leaks. As there were no further leaks found, the plumber was able to mark the work as completed and provide the customer with a printed invoice. This customer was able to pay via his credit card on the plumber’s mobile EFTPOS machine, located in every one of our plumber’s van.
Once every job is completed, our customer service manager contacts each customer to make sure that they are happy with the services provided. This customer said “plumber was brilliant, he did a great job all appears to be working great. Plumber explained options and got on with the job. No concerns.” This customer said he had no concerns and will call upon us again.