Plumber Bowden

On 1st June Jim's Plumbing Bowden received a telephone call from a customer in the local area. The customer was located on Fourth Street East and was in desperate need of some plumbing assistance. The customer explained to the call centre staff member that they had a leaking coming from the kitchen and was unsure whether it was coming from the pipe leaking or the tap head in the kitchen. They advised that they would like a plumber out the same day so nothing else would get damaged.
The dispatch team here at Jim's Plumbing was able to provide this customer with a timeframe of between 10am – 1pm the same day. The customer was happy with the same day service and also happy the issue would be sorted out sooner rather than later. The customer confirmed the timeframe for that day.
At exactly 10:00am the plumber arrived on site at the Bowden property ready to help the customer with their plumbing issue. The plumbers here at Jim's are all required to carry out a safety check on-site before beginning the work. This is to ensure everything is safe on site for the plumber to continue and safe for the people on site at the time the work is being completed. Once the safety check was complete and everything was deemed safe the plumber began work.
The plumber first located the leak which he noticed was coming from the kitchen mixer tap. The old mixer tap had a spray of water coming from a tiny pin hole going out of the barrel underneath the bench. They also had a hot flexi hose that had gone rusty. The plumber replaced both of the old appliances and it was then working again.
Once everything was replaced and working again the customer was able to use the appliances and the plumber was able to move onto his next job in a nearby suburb.

At 10:31am on the 31st of December, a new customer had called the Bowden Jim's Plumbing call centre. The customer explained that their pilot light had gone out and they could not relight it themselves after trying numerous times, so, therefore, had no hot water coming out of any of their taps, but they also advised that the unit was not leaking. We already had a plumber serving a home in a surrounding suburb so we were able to be there within the hour, by 11.30am. The customer happily accepted that and booked in for the plumber to attend soon as they were due to go out and could not shower in cold water. AY, the plumber attended their property on Eighth Street at 11:09am and assessed the Bosch unit straight away. AY supplied a twin wire Bosch thermocouple which was the necessary part to have the unit fixed. After that, the customer tested the water to ensure that it was hot from all of the taps in the house, which it was. The customer was able to pay via mobile EFTPOS facilities that are kept in all of our Jims Plumbing vans, as most of our customers find it the easiest option of payment.