Plumber Andrews Farm

On the 1st of November at 9:32 am, a customer called through to our Jim’s Plumbing bookings team in need of a plumber due to the fact that her toilet was leaking water. The customer had advised the bookings operator that she would, in fact, be home from 12 pm until 3 pm that same day. We were able to offer the customer a timeframe of between 12 pm and 3 pm to suit her availability. Our plumber JV arrived at the customers Trinity Court property within the timeframe that was allocated. On arrival, her toilet was assessed by our qualified plumber and she was advised that in this case, the best option would be to replace the toilet cistern. The customer was more than happy to have the toilet cistern replaced. Due to the extensive range of parts and materials in each of our plumber’s vehicles our plumber JV was able to replace the toilet cistern for the customer right away without having to go and source it from a supplier. Once the new toilet cistern had been installed the plumber tested it to make sure that it was functioning correctly before providing the customer with a copy of her invoice. The customer paid the invoice directly to our plumber using her EFTPOS card via the plumbers mobile EFTPOS machine.

On the 11th of June, a customer called our 24/7 call centre and spoke to one of our friendly call centre staff about some issues they were having with their hot water system. The customer was working and was hoping to have a plumber attend tomorrow. The Jim's Plumbing call centre staff were able to help him and organized a plumber to attend on a Tuesday morning. The plumber arrived at the Crittenden road address on 12th June in his fully stocked work van ready to look at the customer’s hot water system. The plumber was able to find the leak in the hot water system straight away and was able to fix the problem with parts he already had in his work van and didn’t need to leave the customer’s address to source parts. The plumber was able to fix the leak and replaced the valve on the hot water system. The plumber then tested to make sure there were no other issues. Once the plumber had completed his work he then packed up his tools and cleaned his work area around the hot water system. Once done, the plumber advised the customer that there were multiple options for paying that morning being cash, credit card and cheque. The customer chose to pay for the plumber with their credit card, which was no issue as the plumber carries a mobile EFTPOS machine in his work van. The customer was then given an invoice for the work and they were happy with their working hot water system.