Plumber Kenmore

A representative from an at-home care service contacted the team at Jim’s Plumbing on the 4th of June at 1:45 pm, because one of their client’s toilets had overflowed and was flooding their home. The team at Jim’s Plumbing does everything from replacing taps to installing and connecting ovens and much more in-between. So we were able to advise this customer that we could definitely assist them. We had a plumber waiting to receive his next job and he happened to be in the area, so we advised the representative that we will be at their client’s address by 3:30 pm that same day. The representative was relieved that we could attend so quickly and requested the plumber contact them before any work was done, to advise of what was needing to be done.
The plumber arrived at the Dumbarton Drive address at 3:05 pm and started to get to work. A job safety analysis was performed and the job was deemed safe to proceed. The plumber found the blockage on the drain at the rear of the property and accessed the drain from the inspection opening. The plumber then called the representative and advised of the work that was needing to be done as per their request. The representative gave the go-ahead for work to commence. The plumber then used his Marco/rigid machine because the blockage was caused by tree roots and once the drain was clear, he then unblocked the toilet with the eel machine. Once he was confident that the blockage was gone, he tested the flow with water and toilet paper to ensure the block was gone. The job was completed in less than two hours and the plumber was then on his way to his next customer.

The Jim's Plumbing booking centre received a call from a Kenmore customer at 1:07 pm on the 15th of June requesting to have a plumber come and have a look at their water pressure for their hot water as it was very low. This customer had used us previously for other plumbing problems they had and was happy to use us again as they were pleased with the service they received from us in the past. We were able to have a plumber come out to their property on the same day they called us between 4 pm and 7 pm. The plumber arrived at the customer’s Kenmore Road Kenmore property at 4:21 pm. The plumber got straight to work once he arrived on site, as his van was fully stocked with all the materials needed for up to 90% of the common jobs he is sent out to do each day. The plumber was able to quickly determine that the duo valve was not completely turned on and once this was adjusted and the water tested, the pressure was back to normal and that customer was able to have reliable, good pressure hot water again. The plumber was only onsite for less than 15 minutes so the customer was only charged for one block of labour. The customer paid the plumber at the end of the job via our most popular payment method our customers choose, which is via credit card. Our plumber all carry a mobile EFTPOS machine in their vans so it makes paying for the job with a card quick and easy.