Plumber Annerley

During the afternoon on Friday 29th June, Jim's Plumbing received an incoming call from a customer who was in need of a fully qualified and licensed plumber. The customer advised they had a blocked toilet in their house and it was their only toilet so they needed same day service. The customer advised the call centre staff member they would be home late afternoon and would prefer after 4 pm. The call centre staff member was able to speak with the dispatch team and work out a timeframe between 4 pm and 7 pm that afternoon for the customer. Once the customer was advised this was available they were pleased with the quick service and went ahead with the booking. The Jim's plumber arrived on site at the Waldheam Street property in neat uniform at 4:30 pm. The plumber first assessed it to make sure everything was safe to start work for themselves and the customer. Once everything was deemed safe the plumber could then begin doing the work. The plumber rodded the main drain completely, reaching all areas of the drain at the front and at the back. He then went on to rod all visible inspection points, all gully traps and also clear all the internal drains where needed. The plumber rodded the drain from the toilet as all drains were blocked including hand basin and shower. The plumber found the blockage inside the toilet pipes. He accessed this via the toilet connection and saw the blockage was caused by baby wipes. To unblock the drain fully the plumber used the hydro jet machine which did the job perfectly. The customer was happy with the service and paid via mobile EFTPOS.

On Wednesday the 20th of June at 5:08 pm, Jim's Plumbing Queensland received a call from a new customer in the local area of Annerley. The customer requested a fully qualified and registered plumber to attend their Cracknell Road home the next morning as their toilet was making a squeaking noise after every flush and they thought the system may require a new inlet valve. The call centre operator, Tiffany, called through to the dispatch team at Jim's Plumbing and found we were able to offer the customer a time frame of between 8 am and 11 am for Thursday the 21st of June. The customer was relieved with the quick service we could offer her and booked the job in. The local plumber Dan arrived at the Cracknell Road property at 8:11 am the following day in his new shiny van that is branded with the Jim's Plumbing name and face logo. He was also wearing a neat and tidy work uniform that was also branded with the Jim's Plumbing name and logo. Once he completed a safety check to ensure it was safe for him to continue the work, he then assessed the toilet cistern and found that it did require a new inlet valve. The customer had already bought the new inlet valve from Bunnings before Dan arrived, so he was able to install the part required for the customer. Once he completed the work, he completed a final check to ensure that the toilet would not make any more noises and it didn’t. This customer was pleased that Dan was able to complete the job so quickly, in only 20 minutes. Once the work was completed, the customer chose to pay using the mobile EFTPOS machine that is always conveniently located in the plumber’s van at all times to ensure our customers don’t have to worry about getting money out before the job.