Plumber Albion

On 4th November Jim's Plumbing Albion received a telephone call from a customer in the local area. The customer was located on Clairmont Street. The customer advised the call centre staff member that their hot water pipe was possibly damaged when installed and and leaked from ceiling into the bedroom. The customer requested the next available plumber as the customer wanted this sorting out as soon as possible.
The dispatch team at jims Plumbing were able to provide the customer with a within the hour timeframe of 7:15pm. A within the hour timeframe means the plumber can attend the customer property within a hour of making the booking. The customer was impressed with the speedy service and went ahead with the booking.
At 7:00pm the plumber arrived at the property in Albion. The plumber was ready to help the customer and fix their plumbing issues. The plumber first did a safety check on site to make sure everything was safe for him to continue. Once everything was deemed safe the plumber then began work. The plumber cut out the section of damaged 15mm copper pipe and replaced it with a new section of copper pipe. The copper pipe was squashed and looked like something heavy like a piece of timber had hit it and created a kink in the pipe causing the burst.
Once everything was fixed the plumber was able to move onto his next emergency job and the customer was happy nothing else would get damaged due to the leaking pipe.

One of our existing customers called us at 7.36am on the 15th of March, here at the Jim's Plumbing booking agency in Albion. The pipe leading off of the tap in the front garden was leaking and creating a pool of water on the ground. We already had a plumber servicing Albion later in the morning so we advised the customer that he could attend to their property by 9am that morning.
The time worked well for the customer as they had to leave just before 11.30 for work. The job was booked in and the plumber, AC arrived at 8.21 am to their property on Derrmiut Street, under an hour after the phone call was made! He checked around the garden tap for the leak. He had found that it was due to a burst copper pipe underground. The plumber had found that it was unable to be repaired as it had burst, so therefore had to be replaced.
He had some spare copper pipe in his van which allowed him to complete the replacement straight away. The job was completed in a short amount of time and the plumber was able to attend his next job in the area on time too.