Rheem 50L Electric Hot Water Replacement Service
A new customer contacted the offices at Jim’s Plumbing as her old Rheem Electric 50L Storage tank had completely stopped working. She advised the friendly bookings team that the system itself was manufactured in 1989 so she had expected it to be needing to be replaced soon anyway and requested that we come out to quote for a replacement.
The plumber was dispatched straight away and arrived at her property within the hour* of her phone call. He was able to take a look at the unit and see that it was beyond repair and offer to quote for a replacement. The customer advised that as her unit has lasted for such a long time she was looking to replace it with the exact same unit if possible or a similar Rheem electric hot water system model.
The plumber was able to discuss what may be a suitable replacement with the customer and what her options were as well as make sure that the capacity etc. would suit her and her family’s needs.
The customer advised that she wouldn’t mind the capacity being a little bit higher as she does have a higher usage than what she’s had in the past. The plumber was able to quote a fixed price to supply & install a brand new Rheem Stellar 80L Electric storage unit to replace her old unit with – Model: 4A1080 – This unit comes with a 10 year manufacturer warranty on the cylinder.
The customer was also given the option of using our interest free terms* on the new system, however as we do offer alternative payment options such as mobile Eftpos, cash & cheque – The customer was happy to just pay it off in full via her credit card.
The plumber went ahead straight away with the removal and installation of the new unit. He was also able to take away the old unit at the customer’s request.
Once he had completed the work he made sure that he tidied up the area and placed one of our Jim’s Plumbing stickers on the unit just in case there were any problems in the future.
Once the plumber had left, our dedicated customer service team were able to get in contact with the customer to ensure that she was satisfied with the work that was done.
She advised that she was happy with how professional the plumber was and advised that she struggles to find an honest tradesman a lot of the time. She felt comfortable also because the plumbers are all employed directly through the company and aren’t subcontractors. She advised she would definitely use our services again.
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.
Rheem 50 Litre Storage Tank
Jim’s Plumbing had a call from a local school today on 1300 068 480 who advised they had no hot water being produced in their staff room. We were able to attend within a time frame that suited them.
Upon arrival we found a Rheem 50 litre hot water system installed, we find this to be a popular unit for things such as offices, canteens due to its convenient size. Jim’s Plumbing have worked on these units many times in the past.
After our quick inspection, we found the problem to be the element on the hot water system needed a replacement, we also advised our customer that it would be best to also install a safe tray for under the hot water system.
The safe tray is beneficial – if the unit does leak and there is no safe tray to protect, the leak will damage joinery. When replacing the element, it was a more difficult job than what we are used to, only because there was nowhere to drain the water during our fix. We advised the customer it would also be beneficial for us to insulate the line coming from the hot water tank as this had not been done and would result in a loss of temperature of the hot water delivered to taps in the staff room.
The customer went ahead with all our suggestions and we got started straight away. We installed the new safe tray and had it discharging water into the sewer lines, so water would have somewhere to go should a leak occur. The hotline was insulated, it can often be an issue when hot water heaters are concealed in cupboards, as they may leak for months without being noticed. This can, unfortunately, result in kitchen and laundry cupboards needing to be replaced due to water damage.
This particular hot water unit is no longer made and its new equal made by Rheem is the Rheemglas Electric 50 litre storage. They are both equally as compact and are very similar in pressure and running efficiency, with a 7 year cylinder warranty, 3 year warranty on labour of the cylinder and a 1 year warranty on other parts and labour. All the new units are dual handled, making for a new easy installation and include mains pressure for hot water from multiple taps at once.
Our customer was happy no replacement was needed and due to our expertise on these small Rheem units.