Rheem 50L Electric Hot Water Replacement Service
A new customer contacted the offices at Jim’s Plumbing as her old Rheem Electric 50L Storage tank had completely stopped working. She advised the friendly bookings team that the system itself was manufactured in 1989 so she had expected it to be needing to be replaced soon anyway and requested that we come out to quote for a replacement.
The plumber was dispatched straight away and arrived at her property within the hour* of her phone call. He was able to take a look at the unit and see that it was beyond repair and offer to quote for a replacement. The customer advised that as her unit has lasted for such a long time she was looking to replace it with the exact same unit if possible or a similar Rheem electric hot water system model.
The plumber was able to discuss what may be a suitable replacement with the customer and what her options were as well as make sure that the capacity etc. would suit her and her family’s needs.
The customer advised that she wouldn’t mind the capacity being a little bit higher as she does have a higher usage than what she’s had in the past. The plumber was able to quote a fixed price to supply & install a brand new Rheem Stellar 80L Electric storage unit to replace her old unit with – Model: 4A1080 – This unit comes with a 10 year manufacturer warranty on the cylinder.
The customer was also given the option of using our interest free terms* on the new system, however as we do offer alternative payment options such as mobile Eftpos, cash & cheque – The customer was happy to just pay it off in full via her credit card.
The plumber went ahead straight away with the removal and installation of the new unit. He was also able to take away the old unit at the customer’s request.
Once he had completed the work he made sure that he tidied up the area and placed one of our Jim’s Plumbing stickers on the unit just in case there were any problems in the future.
Once the plumber had left, our dedicated customer service team were able to get in contact with the customer to ensure that she was satisfied with the work that was done.
She advised that she was happy with how professional the plumber was and advised that she struggles to find an honest tradesman a lot of the time. She felt comfortable also because the plumbers are all employed directly through the company and aren’t subcontractors. She advised she would definitely use our services again.
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.