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Dux Marathon Hot Water

Jim's Plumbing is your local Dux Marathon hot water specialist for all installations, servicing and repairs.
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Jim's Plumbing is your local Dux Marathon hot water specialist for all installations, servicing and repairs.

Your Local Dux Expert

Today at Jim's Plumbing we received a call out to a very confused customer who was having issues with her hot water system producing water that was way too hot! Our customer had two young children in the house and was concerned they would accidentally scald themselves which would result in a trip to the Emergency Room.

Fortunately for the customer, our plumber was able to attend within the hour* to get this problem sorted to avoid any harm from occurring. Once onsite, the plumber identified the hot water system to be a Dux Marathon electric hot water system. The customer advised our plumber that they never had any previous issues beforehand and would hate if the system would need to be replaced. Luckily for them, all of our plumbers are fully qualified with years of experience in an extensive range of plumbing work and he came prepared for in an attempt to repair the hot water system.

It didn't take long for our plumber to diagnose the issue as being a faulty thermostat which was in need of replacement. All of our plumbing vans come fully stocked with a vast range of parts and materials for any maintenance plumbing job, to ensure time and cost-efficiency. Meaning our plumber was able to just pop to his van to source the part and fix the issue on the spot, rather than having to source the part from a plumbing supply stores.

Our customer was relieved to find that the entire system did not need replacing. However, the customer was aware that the lifetime of the hot water system would not last too much longer so asked if the plumber could suggest future steps to take when searching for a new hot water system when the time comes.  Our plumber was more than happy to provide his advice in regards to hot water system choices and answered any queries they had, in order to give them the best advice possible.

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Our customer service team gave our customer a follow up call to ensure their experience was up to standard. The customer was so happy with the professionalism of the booking service, our plumber and also the convenience of having the option of making payment by card with our installed secured EFTPOS facilities. We are always looking at new ways to improve the convenience and efficiency of our services and we appreciate all the feedback we get from our customers.

Our plumbers are highly experienced and knowledgeable with a variety of plumbing services, so for your next maintenance plumbing issue, give us a call and let our fantastic team help you! No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

1300 133 509

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Comments & Testimonials

What people are saying about us

Thank you for my dishwasher

Trent installed my new dishwasher here in Bundoora. He did an excellent job and even started my new dishwasher so it is ready to use. He was polite, neat and tidy. Thank you.
Irene, VIC 5 stars rating

So quick!

Jayden was sent to fix my washing machine taps. He was polite and friendly, and explained what needed to be done. It was a bit more expensive than I expected, but from my call for service to the job being completed was only two hours. I would definitely recommend!
Laura M., VIC 5 stars rating

Laurence did a super efficient job

Laurence came out and replaced my damaged section of drain. He was very quick and efficient, did a great job. Informed us about what we need to know about our drain. Cleaned up after himself. Highly recommend Laurence to anyone that needs plumbing done, would definitely use again.
Jennifer, SA 5 stars rating
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