Step 1. Identify the type of heater that you currently have
Step 2. Check the date of manufacture to see if the unit is still under warranty with the manufacture – this is not always readable but is usually on the side of the hot water system or sometimes behind the front cover plate on gas storage units.
Choosing the Correct Hot Water System
Choosing the correct hot water system can be difficult, as there are so many options to choose from; Click on the links to find out more about these systems.
Step 3. Is the water leaking from the tank or cylinder?
Step 4. Is the water leaking from a valve or pipework around the system?
Step 5. Turn off the water supply to the hot water system- there is usually a tap with a round black knob which will turn the water off going to the unit. If you cannot find this or it will not turn off you can turn the main water meter off which is normally located at front of property and provides water to the whole house.
Step 6. If your hot water system is electric, solar electric boosted or heat pump turn off the circuit breaker or fuse in your hot water system meter board. If it is not labelled or you are unsure you can always turn off the main switch until one of our Jim’s technician arrives.
Step 7. Gas hot water systems should have the gas isolation valve to the hot water heater turned off. Turn the duo valve with the black knob to the off position which will isolate your water- this way the gas and water has been turned off to the leaking unit. If either of these taps do not work you can turn off your gas meter and water meter to the whole house until one of our hot water technicians arrive.
For instantaneous or continuous flow gas hot water systems there is normally a quarter turn gas valve with a handle that can be used to turn gas off to the appliance.
As Jim’s Plumbing are often able to attend within the hour the above steps will make it safe until we arrive. We are available for leaking hot water system repairs 7 days a week- 1300 133 509.
No Interest Ever!* Payment Plan Options Available
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.
Please be advised that we have additional Hot Water System brands & models available.
*NO INTEREST EVER!* PAYMENT PLAN, “Fees, terms and conditions apply”.
No Interest Ever!* Payment Plan offered through Certegy Ezi-Pay Express. No Interest Ever on your hot water heater replacement or new supply and installation, gas service, water service or drain replacement. Conditions apply.
Information on this page is subject to change. Commercial hot water systems also available on enquiry.