 As a plumber you work hard for your money, but perhaps you are looking for a little more in return?
Perhaps you work for a company but would like to work for yourself?
Maybe you want a little more flexibility and freedom and want to build a business for yourself, have your own clients and be in charge of your own destiny?
You're good at your trade but don't want to risk "going it alone" or dealing with excessive administration? Perhaps you want to earn more?
 About Jim's
The Jim's Group has been in existence for quite some time, and from humble beginnings has become synonymous with franchising in Australia. With over 3000 franchisees the Jim's Group is now Australia's largest and most experienced franchise organisation. Jim's commitment to service, whether that be to clients or franchisees, is absolute. Customers at all levels come first. For more information on the Jim's group please visit the website at www.jims.net.au.
Jim's Plumbing is one of many successful divisions and has been operating for several years, testing the systems and processes and establishing the brand. Jim's Plumbers operate in most capital cities and are on track to become the most sought after domestic plumbing group in Australia. A busy call centre and administrative centre is in Adelaide, acting as the hub of the business.
We make it as easy as possible for customers to get in touch with the call centre 7 days a week and take enquiries by phone, internet, email, text message and fax. Jobs booked are then electronically dispatched to the most appropriate member of the plumbing team to ensure the fastest possible response time. This is a core success factor in the Jim's Plumbing business.
Our expert plumber support team also operate from the call centre and ensures that expert advice for both customers and the plumbing team is always on hand. If the plumbers need answers we find them. The job dispatch system and job management system we use minimises administration and maximises billing time.
Jim's Plumbing has a focus on domestic plumbing and specialises in assisting householders with their emergency plumbing needs. We certainly provide other traditional plumbing services when necessary. All plumbers are expected to be fully licensed, and able to certify gas. Participation in some ongoing training and development is also required.
There is an expectation that everyone on the Jim's Plumbing team shares a common commitment to meeting the needs of our customers in a timely and professional matter. When working on the job the work area is to be looked after and left clean and tidy.
Until now franchises in the Jim's Plumbing group have not been available. Our philosophy was to first build a great brand which is complete with solid systems and processes, and for there to be demonstrated income streams which would deliver success.
We are now seeking expressions of interest prior to the launch of our first franchises which we hope to be up and running soon after July 2010.
This is a significant milestone after years of testing our processes and ensuring we had a winning formula.
Until now all our plumbers have been employed by the company so we certainly have an understanding of the possibilities. |
We anticipate that our plumbers will be able to generate substantial income.
Established and profitable charge out and call out rates are standard.
A turnover guarantee is available under some circumstances.
Turnover in excess of $250,000 per annum is likely where a franchisee follows the system.
Cash flows are generally excellent with most jobs being billed as cash or credit card. Minimal work is "on
account".
Bad debt is minimal as payment systems allow for payment to be verified before leaving a customer
premises.
For larger jobs established interest free arrangements exist.
Jobs are allocated via the call centre.
Sales expansion in every clients home increases income and loyalty.
Ongoing advertising builds awareness and opens doors.
Internet activity is a significant driver of traffic.
Jim's Plumbing make exclusive use of the PLUMBING INFORMATION MANAGEMENT SYSTEM (PIMS for short).
Every vehicle is equipped with an online touch screen computer and vehicle tracking system.
The dispatch team allocate jobs received at the call centre using the system to ensure customer's needs are
met as efficiently as possible and plumbers spend minimal amount of time on administration.
Maps show the location of a clients address.
The system automatically calculates billing time avoiding the need for any "debate" with customers.
Prices for parts and labour are all pre loaded optimising prices and avoiding errors.
Professional invoices are produced on the job.
Customers history is available assisting with managing repeat visits.
Working with Jim's Plumbing means that you will be part of an established network of plumbers. You will have access to technical support from other experienced plumbers and master plumbers. The help desk is available when you are. You will have access to our customer service, debt collection, marketing and finance team for some level of support and advice and our trainers to assist with your development. You will join alongside 3,000 other Jim's franchisees to access the other benefits of being a member of the Jim's group. National buying prices for core consumables from major suppliers will assist your bottom line. Access to marketing tools and recognised brand names is an essential benefit to being a Jim's Plumber. Our call centre is of course open long after you have knocked off and provides an easy point of access for all our customers. Your business may well be growing even while you are taking a day off. Our web sites, yellow pages book advertising, yellow pages online, local paper, T.V. advertising and sponsorships deals will be working for you every day. Ongoing development of the systems and processes, as well as the technical approach we take to a job will also be your benefit.
The call centre will send you work for your area, but a successful business requires much more than you just waiting for a customer to call. Like any business you have to "drive" new business, expand on existing business and seek out new opportunities.
offering additional services to customers who you are already doing a job for (e.g. offering to install new tap washers, replacing the hot water service anode, or quoting on a new tap set or even a drain clean).
We want Australia's best plumbers in our business.