Today Jim’s Plumbing received a call about a Dux Prodigy 135SNG 135L gas storage hot water unit that was leaking extensively from the pipe exiting the system. The customer was quite concerned as large volumes of water were gushing out of the pipe and they were unable to isolate the water supply.

Rinnai 26 plus instantaneous hot water system

Dux Prodigy 135SNG 135L Gas Storage Hot Water System

compliance plate

Dux Prodigy 135SNG 135L Gas Storage Hot Water System

compliance plate

Dux Prodigy 135SNG 135L Gas Storage Hot Water System – Compliance Plate

Our call centre operator was able to have a plumber onsite within 30 minute’s of the customers call and much to their relief, our plumber was able to isolate the water supply almost immediately upon arrival. Below are some images of our customer’s Dux Prodigy gas hot water system after we had isolated the water supply.

After closer inspection of the hot water service, our plumber found that the hot water unit had been poorly installed using ill-fitting pipework and connectors as shown in the pictures to the left. Furthermore, only a small piece of insulation pipe had only been placed over some of the external pipework.

If you are unsure of whether you hot water system has been installed to Australian standards or are experiencing any other issues with your hot water supply, call Jim’s Plumbing on 1300 068 480.  Much to the customer’s delight, our plumber already had all the necessary pipework and fittings with him and was able to fix the leak within the one visit. Having only been manufactured and installed in 2012, our customer was extremely pleased that the unit only needed repairs rather than replacing.

Jim’s Plumbing is one of the most trusted and reliable plumbing companies in the industry. We pride ourselves on our outstanding customer service and faultless workmanship which is one of the reasons why so many Australian’s use Jim’s Plumbing as their first choice plumbing company. We have plumbers situated nationwide who are available to assist you 24 hours a day 7 days a week to ensure we are always available when you need us most. Our fully qualified gas fitters can assist you with all sorts of general maintenance and emergency plumbing problems and strive to provide the very best service possible to each and every one of our customers. We arrive onsite with fully stocked vans containing an extensive range of parts and fittings to ensure we are well prepared to complete just about any job.

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